Key Responsibilities:
• Provide office support to colleagues to ensure everyday matters are handled professionally.
• Ensuring new membership applications are processed efficiently.
• All administration tasks are handled accurately and efficiently.
• Work with customer support and maintenance team to ensure vehicles are always operational and in good condition.
Duties:
• Membership management – Ensuring strict protocols are adhered to and new member applications are processed efficiently, and membership emails are responded to.
• Work closely with maintenance and support partners to ensure documentation for vehicles are kept up to date and accurate.
• Managing taxation renewals for a large fleet of vehicles.
• Managing eFlow account to ensure all trips are recharged to relevant customers.
• Processing fines and penalties in a timely manner.
• Organising purchase orders for invoices.
• Document the onboarding and off boarding of fleet vehicles.
• Investigate all roadside assistance issues and follow up with partner to ensure S.L.A is adhered to, ensure vehicle downtime is reduced and customer experience is improved.
• Monitor miscellaneous expenses to ensure recharges are being handled correctly.
• Ongoing review of procedures and efficiencies.
• Processing outstanding payments.
• General administrative duties.
Skills & Experience:
• Strong organisational skills.
• Excellent communication skills
• Experience managing processes.
• Time management skills.
• Attention to detail.
• Ability to multitask.
• Proficient in Microsoft excel.
Benefits:
• PCP Staff Vehicle Purchase Scheme
• Onsite Gym with classes
• Onsite Canteen facilities
• Defined contribution Pension Scheme
• Comprehensive learning and development opportunities and support for further education
• 26 days holidays with the option to purchase additional holiday days • Employee Assistance Programme