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Key Performance Indicators 2019

Key Performance Indicators  2019  2018
Gross margin  17%  15.9%
Adjusted Operating margin  4.6%   3.8%
Conversion ratio
Adjusted Operating Profit  26.7%  23.7%
Adjusted Profit before tax  26.5%  24.5%
Permanent fees as % of the total gross profit  28.8%  31.6%
Temporary fees as % of the total gross profit  71.2%  68.4%
Flexible Talent staff headcount at the year end  12,493  12,296
 Average number of recruiters at the year end      567     590

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