Operations Executive
Our client, a US multinational in the global tech services sector, is seeking a proactive and customer-oriented Operations Executive to join their expanding team in their Shannon based EMEA HQ.
This is an ideal opportunity for a suitably qualified & driven candidate to join one of the best employers in their sector & further develop their career in a globally focused environment, so if you're interested, please apply!
The Role:
Reporting to the International Operations Manager, the ideal candidate will be responsible for working proactively with our client’s customer’s resellers & distributors. You will be responsible for supporting all queries from Field Sales & Channel Partners to ensure smooth operations, SLA adherence and timely customer information
The team is highly collaborative, so the successful candidate will enjoy working with others to share ideas and can work independently
Key Responsibilities to include:
Sales Support - Support Regional Field Sales Personnel & Partners on all pre-& post sales enquiries. This includes but is not limited to order entry, back-order management, invoicing, delivery issues, sample requests, complaints and return request
Build & develop relationships with field sales team, partners & resellers
Ownership of customer weekly reports to include, backorders, shipments, open orders
Understand the product – Keep abreast of any changes here and make sure to have the most up to date information possible
Be proficient in all internal systems & ensure you follow all procedures from an audit perspective
Work on own initiative to identify areas for potential process improvement
Perform additional duties as required
Skills & Experience that we need:
Fluency in English and a second language is desirable. (French and/or Arabic)
Proficient in Microsoft Excel, Word, and Outlook. Experience with CRM, GP and Dynamics 3+ years’ experience in a similar role
Will be technically competent, having worked in a technology sales environment prior to this
Proven record in customer order management
Must have excellent attention to detail and accuracy
Proactive Problem solving
Ability to work independently as well as part of a team, demonstrating a proactive and collaborative approach to problem-solving
Self-starter with excellent communication skills, ability to work on own initiative & also as part of a team
Strong communication skills
Ability to collaborate effectively in a team environment
Ability to adapt and change with the business needs
The Offer:
This position is a permanent role with expected base salary of €30K per annum, and generous benefits package, while working in a great team environment.
Hybrid role – Monday & Friday work from home and Tuesday, Wednesday & Thursday working onsite in the Shannon based office.
Hours of work – 9am – 5pm
How to Apply:
If you are interested in applying, or want to know more about this role please contact
Orlaigh FitzGerald-Quinn in Cpl Limerick on 085 801 7135 or email your CV to [email protected].
For a full list of our open jobs, please have a look at cpl.com.
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