A major player in online selling in France and the EU is looking for its next Customer Service Advisor to join the team in Dublin. The client sells a range of sweet and savoury products, wines and books, and the advisor is to handle various queries, complaints and other communications over a variety to channels.
The client nurtures a strong base of repeat customers, and the campaigns are main driven by a mail order system of catalogues and promotions.
Responsibilities:
- Analysis of customer accounts and updating customer information.
- Management of orders.
- Handling delivery issues.
- Making decisions on case-by-case basis.
- Dealing with late payment in accordance with SOP.
- Quality control on the documents processed by service provider.
- Processing of refund and payments requests.
- Telephone calls to customers relating to various queries.
- Liaise with legal regarding complaints.
Required:
- Strong level of written and spoken French.
- Professional level of English.
- Minimum 1 years experience in customer service.
- Experience with Excel and Microsoft packages.
What’s on offer:
- Contract: Permanent
- Location: Office based in Sandyford / walking distance from the LUAS
- Shifts: Monday to Friday: 9 am - 12pm and 1 pm - 5.30 pm
- Payment: 50% of public transport costs to and from work refunded with receipts
- Holidays: 25 days per year + Irish bank holidays
- Work from home for now – then Hybrid. Offices are in Sandyford (D18)
Relocation package of offer for candidates coming from France.
Get in touch with me at [email protected] and do share this job with anyone that would be interested in this experience