Personal Lines Manager

Personal Lines Manager

My client, a leading independently owned broker, is seeking to hire a Personal Lines Manager. The Personal Lines Manager is responsible for the operational delivery and successful performance of the Direct Sales/ Support and Renewals teams. They are also responsible for the training of New Entrants into Personal Lines. Supported by a team of professional insurance advisors, the Personal Lines Centralised Manager will have responsibility for profitability, regulatory compliance, customer service delivery, training, quality/ standards, as well as initiatives designed to grow the Personal Lines book as an important strategic part of the company portfolio into the future. The person appointed will be an ambitious professional who will report directly to the General Manager.

RESPOSIBILITIES:

People Management

·       Engage and motivate the teams, building and promoting a positive working environment and culture.

·       Assist with setting employee objectives and manage performance to achieve business goals.

·       Ensure that appropriate training and development is provided to meet technical & regulatory requirements and encourage professional & personal growth.

·       Work with HR to manage succession planning to develop & retain talent.

·       Recognise team members for positive contributions and goal achievement.

·       Identify team development needs and ensure that individual development plans are in place, with particular focus on junior team members and new entrants.

·       Manage knowledge transfer across the teams, acting as an escalation point for people managers.

·       Cascade relevant Company communications and share team feedback with General Manager, Managing Director, Human Resources Manager and Compliance where relevant.

Operational Management

·       Manage centralised teams’ delivery in line with the Personal Lines strategy and client needs, ensuring adequate controls and escalation processes are in place.

·       Collaborate and engage with the Branch Network Manager to ensure that leads are being generated across the branch network and all relevant new business activity is being sent to the centralised new business team for action.

·       Work closely with Marketing to track and monitor the impact of campaigns on new business volumes.

·       Work closely with the Branch Network Manager to identify New Entrant training and branch support needs.

·       Carry out training, including personal lines new entrant training (in accordance with the Company New Entrant Training Programme).

·       Ensure delivery of renewal terms to clients in line with Regulatory requirements and Company standards.

·       Identify opportunities to improve competitiveness of renewals issued via review and follow up training.

·       Work with both the Renewals team and the Branch Network Manager to identify renewal process improvements and consistency in client experience across personal lines.

·       Manage monthly reporting on Key Performance Indicators, ensuring ongoing feedback is provided in a timely manner.

·       Provide technical direction to team members.

·       Assist with the implementation and monitoring of standardised procedures, operational practices, company policies, and quality standards.

·       Liaise with Compliance Officer to ensure company policy is implemented.

·       Keep abreast of market changes and trends.

·       Identify opportunities to streamline processes/ activity to provide efficiencies and an enhanced customer experience.

·       Establish and maintain relationships with key insurance contacts.

·       Challenge policy interpretation variations in support of client’s position.

·       Keep up to date with regulatory developments, implementing process updates where relevant.

Income Generation

·       Work with the Branch Network Manager and Head of Growth and Distribution to identify income growth opportunity, adjusting processes where required to meet agreed income targets.

·       Ensure that new business targets are achieved, taking remedial action to address shortfalls where necessary.

·       Escalate trends or concerns to Leadership Team that have potential to impact new business performance.

·       Provide input into the marketing strategy, working closely with the Leadership Team to assess the success of personal lines focused marketing campaigns.

REQUIREMENTS:

·       Experience & strong technical knowledge of the personal line’s insurance broking environment in both new business & renewals.

·       Understanding and experience of regulatory requirements as applicable for general insurers.

·       Ability to contribute and challenge at a senior level.

·       Foster good working relationships internally and externally.

·       Strong interpersonal, communication and organizational skills.

·       Pragmatic approach to problem solving.

·       Ability to focus and execute key business drivers in line with departmental strategy.

·       Analytical, creative & driven.

·       High level of flexibility.

·       A relevant 3rd Level qualification (e.g. CIP / MDI/ ACII)

If you are interested in this position, please hit the 'Apply Now' button or email [email protected] for more information.

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