Position Information

Principal Duties and Responsibilities

Servisource, part of the Cpl Group, is a leading provider of high quality and innovative recruitment, care, and support services, with over 20 years’ experience across a number of sector specialities. We provide a strong service offering to our clients, such as the HSE and NHS, in terms of quality standards including JCI, ISO 9001, ISO 27001, ISO 14001, and in the UK a strong CQC rating of Good.

With over 130 employees in 8 offices across Ireland and the United Kingdom in Dublin, Dundalk, Cork, Galway, Limerick, Belfast, London, and Bradford, we provide a local and personal service with a national and international reach.

With ambitious strategic growth plans to further grow within the UK and expand into the US market, we are seeking to recruit a Manager to join our Myhomecare Recruitment Team. Reporting to the Senior Manager, the Homecare Recruitment Manager will be accountable for leading the Myhomecare Recruitment Team to deliver best in class temporary talent and recruitment services for our clients within the public and private sectors in Homecare, across Ireland and the UK.

The potential candidate will be accountable for the performance and growth of the team, consisting of Associate Consultants, Recruitment Consultants, Senior Consultants and Team Leads, ensuring that the strategic objectives as set out by the Senior Leadership Team are achieved.

Duties of the role will include but not limited to;

People Management

·       Accountable for leading, coaching and developing the Team Leads empowering them to manage, motivate and engage team members.

·       Ensuring both Team Leads and team members are fully proficient in the end-to-end recruitment process to ensure best practice and excellence in delivery of recruitment.

·       Monitoring workload, progress, and deliverables, fostering a culture of continuous improvement within the team.

·       Setting weekly, monthly, and quarterly KPIs for the Team Leads and team to ensure delivery and quality metrics are met.

·       Ensuring recruitment campaigns are prioritised based on financial gains and potential for the company.

·       Collaborating with the Senior Manager and Team Leads to nurture a problem-solving, empathetic, and creative mindset crucial for homecare recruitment within the team through recognition.

·       Ensuring all candidates hired are compliant with qualifications and experience to work in the homecare industry

Strategic Management

·       Coordinating with relevant stakeholders and other organisational leaders in relation to priority recruitment areas and requirements, all the time maintaining a companywide approach.

·       Driver of Lean strategies to improve and optimise recruitment processes and performance

·       Constantly reviewing more efficient ways of working, increasing process automation, and keeping abreast of relevant Artificial Intelligence developments which may assist.

·       Awareness of ICT systems to facilitate the implementation of efficient business models and the presentation of a comprehensive suite of KPI’s.

·       Completing regular market analysis and assess opportunities and threats.

·       Maintaining a sustainable plan that encompasses resources, processes and recruitment strategies to ensure targets are hit consistently.

Reporting and Financial

·       Providing weekly management reports on progress of all recruitment activities.

·       Participating in management meetings to drive efficiencies and improvements across the team.

·       Reviewing current and designing new recruiting policies and procedures as required.

·       Collaborating with the senior manager and area managers to analyse costs on a regular basis to ensure they remain in line with targets.

·       Working closely with the Senior Manager in MyHomecare on driving strategic objectives.

·       Constantly striving to meet KPI’s and targets as set out.

Collaboration and Exposure

·       Carving a professional profile in the sectors within your remit, with the use of social media and other methods to attract and secure new relationships.

·       Keeping abreast of recruitment market developments by attending all relevant functions and events.

·       Responsible for shaping a positive culture where mutual respect and Servisource’s Core Values are promoted.

·       Developing close relationships with other leaders in the organisation to drive cross-functional collaboration in terms of developing composite business initiatives.

·       Influencing functions within the organisation to prioritise high value and/or potential work.

·       Liaising with Shared Services, such as Marketing and HR, to ensure their strategies support Care & Support.

·       Continuous development of self and others, committed to personal development and supporting and encouraging others to develop their knowledge skills and behaviours to enable them to reach their full potential.

Requirements 

·       Minimum of 3 years’ previous experience in a management or leadership role which involved managing and empowering a large high-performance team to deliver and meet client needs.

·       Homecare Industry experience desirable

·       Strong communication skills with internal and external stakeholders in a respectful and highly professional manner.

·       Evidence of leading and delivering business results, holding oneself and others accountable to a high standard of performance and delivery through focusing on key priorities to deliver results.

·       Commercial awareness, and client and candidate centric to deliver quality service and strive to exceed expectations every time.

·       Collaborative approach to driving success by working effectively with others encouraging and expecting collaborative efforts, information sharing and participation.

·       Problem solving and creative thinking to develop new, more effective, and better ways of doing things.

·       Proven record of achieving and exceeding targets/KPI’s  

·       Travelling is a part of the role; applicants must have access to a car and have a full clean driving license. The potential candidate can be based in any of our Servisource offices in the Republic of Ireland or the United Kingdom.

About Us

Servisource, part of the Cpl Group, is a leading provider of high quality and innovative recruitment, care, and support services, with over 20 years’ experience across a number of sector specialities

With over 140 employees in 8 offices across Ireland and the United Kingdom in Dublin, Dundalk, Cork, Galway, Limerick, Belfast, London, and Bradford, we provide a local and personal service with a national and international reach. With ambitious strategic growth plans to further grow within the UK and expand into the US market, it is a very exciting time to join Servisource.



Organisational Benefits

We are committed to providing a positive employee experience where everyone can gain access to meaningful and challenging work with opportunities for growth and career progression. As part of the Cpl Group, we recently listed as the 7th Best Place To Work in the large category in Ireland, we are recognised as one of the Best Places To Work for Women, and we are also listed as 24^th in the Best Workplaces Europe 2023 (Best Large Workplaces Category) of 3,000 eligible organisations across 4 categories. Cpl also have attained a Gold Award by Investors in Diversity for our commitment to Diversity, Equity and Inclusion.

What we offer: 

·       Competitive Financial and Benefits package 

·       Flexibility and Smart Working Practices 

·       Health & Wellbeing initiatives

·       Career Development Progression opportunities

·       Further Learning & Development opportunities

·       Vibrant Sports & Social club

Our Core Values are an integral part of our organisational culture. The ideal candidate will possess the ability to understand, demonstrate and apply our Core Values: 

·       Customer focused 

·       Accountability  

·       Responsibility 

·       Empowerment 

·       Effective communication 

·       Respect 

*Due to the nature of the business, management reserves the right to amend the job description in line with the needs of the business and current economic climate*

All applications will be treated with the strictest of confidence.

If you are interested in applying for this role please send an updated cv to [email protected] quoting the job order number JO-2409-541129 in the subject bar.