Business Process Outsourcing is the contracting of nonessential business tasks to a third-party services provider. BPO is often broken down to back office outsourcing, including internal office functions, and front office outsourcing comprising of customer related services like tech support or marketing.
Cpl undertake these tasks for you, freeing up your manpower to be reassigned to your core business functions. Our specialist call centres and Business Processes Outsourcing (BPO) division focus exclusively on providing outsourced customer-care and back-office services to clients across the European Union.
Our service centres in Dublin, Cork and Central Europe serve customers in 12 EU countries, providing:
- IT service desks
- Multilingual service desks
- Order processing
- Administrative services
With over 1,000 employees speaking over 20 languages Cpl is one of the largest providers of multilingual service desk services. We use our recruitment expertise and assessment centre for technical and language testing to ensure that we hire and retain the right talent to ensure your service is delivered to the highest standard.
Considering outsourcing a business process? Contact us to discuss the best solution for your business.