Company Overview:

Covalen, a CPL company with over 25 years of experience in Business Process Outsourcing (BPO) and Managed Services, operates across multiple sectors, including Banking, Financial Services, IT, Energy, and Utilities. As an equal-opportunity employer, Covalen provides tailored outsourcing solutions globally.

Role Overview:

As a Customer Service Advisor, you will support Covalen’s client, a financial institution. You will be responsible for delivering best-in-class customer support while promoting the company’s core values: Be Brave, Be Wise, Be Proud, and Exceed. This role requires multitasking, quick problem-solving, attention to detail, and the ability to perform under pressure.

Location: Henry Street, Limerick - Part-time onsite

Contract: Permanent Part-time

Working Hours: Weekends: Saturday and Sunday, 9 am – 5:30 pm.

Note: Participation in 9-11 weeks of full-time training (Monday to Friday, 9:00 am – 5:30 pm) is mandatory, even for part-time employees. You will be paid accordingly during this training period.

Responsibilities:

Manage inbound and outbound phone calls in an efficient and timely manner. Collating information from customers via these telephone calls.
Receiving inbound calls from customers through a virtual call center, answering various questions.
Ensure that all customer records are kept up to date in accordance with the relevant CCMA/CPC regulations we adhere to.
Drive sales to achieve targets
Identify, convert, or refer new sales opportunities to meet customer requirements for both Regulated and Non-Regulated products, including cross-selling of relevant products

Requirements:

Minimum 6 months experience in a customer service role.
Excellent communication skills (spoken and written English).
Eagerness to learn and grow within Covalen.
Must be eligible to work full-time in the Republic of Ireland and must be able to pass all background checks.

Interview process:

1 Virtual interview with the Customer Operations team
Online Tech and English language assessment.

Benefits:

Career Development
Extensive training and access to the Wellness Programme
Employee Engagement Initiatives & Committees
Employee Assistance Program (EAP)
Hive Medical Cash Plan
PRSA and Bike-to-Work Scheme
Tax Saver Tickets
Be part of a great, friendly, and diverse team

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