Summary
- Salary Range: Around €35,000 per annum base (negotiable depending on experience) + commission
- Location: Dublin 15, Ireland
- Model: On-site
- Contract: Permanent, Full-time
My client is seeking to hire a motivated and proactive Customer Success specialist, representing the business to manage all post-sales, retention, and service requirements. Additionally, you will handle the day-to-day tasks that fall under the department. You will monitor post-sales success by proactively interacting with customers to mitigate issues and will always be on the lookout for growth opportunities.
Reporting to the department head, you will be a goal-driven client advocate, working with the tools and data at your disposal to best serve as a liaison between the customer and the company with account growth as the ultimate goal.
Key Responsibilities:
· Maintain relationships with customers assigned to them by the Customer Success Manager.
· Monitor assigned customer activity related to the product or services they have subscribed to or purchased.
· Aid assigned customers through onboarding, implementation, and training sessions as instructed by the CSM.
· Monitor adoption rate, retention rate, customer satisfaction scores, churn rates, and other relevant metrics
· Perpetually maintain efficient internal and external communications in a customer-goal-oriented manner.
Skills and Competencies
· Minimum of 2 years of experience in sales, account management, or customer success
· Highly driven and proactive with daily tasks.
· Strong ability to build rapport quickly with customers from a call center environment
· Good communication skills, maintaining conversations with clients in a diplomatic and goal-focused manner.
· Strong analytical and goal-oriented mindset.
· Good ITC knowledge and capabilities and ability to learn new software tools on the job.
Competitive base and strong OTE on offer. This is an office-based role close to the Blanchardstown area of Dublin.
If you are interested in knowing more, reach out via mail - [email protected]
