Our client is a growing and scaling Experience/Events/Engagement business for leading Fortune/International clients.
The newly created position as Experience Partnership Lead will play a pivotal role in strategically leading and delivering key client projects, with a broad scope and remit to progress and evolve as an individual contributor or team manager.
The successful candidate will help inform the development and ongoing frameworks for the company's overall project management workflow and client experience, sharing responsibility in winning repeat business.
To achieve this success, you will need to be an open-minded ambitious individual with a growth mindset, eager to learn, demonstrate leadership as a behaviour, and be inventive, resourceful, and fearless in the face of challenges.
The Role:
Project Management
· Play a key role ensuring client-based programmes are led with a strategic approach therefore contributing to client growth and recurring business.
· Lead client communications on the projects assigned to you, with a continuous focus on client partnership, relentless attention to detail and excellence.
· Ensure all stakeholders are clear on their roles, timelines, budget, and ways of working across projects.
· Own client and internal communications per project, ensuring they take place at the relevant cadence and set agendas and action points.
· End to end budget management.
· Lead creative and experiential design goals across projects.
· Lead on-site execution for your projects.
Mentorship
· Operate as a senior leader within the client services team structure, ensuring global alignment.
· Project team leadership, taking responsibility for bringing the team’s experience, collective efforts, talents, and success together to plan and execute exceptional client experiences.
· Ensuring the team are living the values across the project.
· Foster a psychologically safe working environment.
The person:
· Proven client delivery experience.
· Cultural advocate who is able to role model our values.
· Sets the bar high and displays a continuous improvement mindset.
· An excellent communicator with demonstrated ability to build strong relationships and trust.
· A moral compass and all-round nice human.
This role will report directly to the Head of Experience Design, based in North America. The Experience Partnership team sits under the Chief Operating Officer.
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