Frontline Support Worker with Hospitality Experience
We are currently recruiting for Frontline Support Workers to join our expanding team in Ireland. This is an excellent chance to be part of a growing organization and contribute to its success from the ground up.
Key Details:
- Contract: 6-month temporary contract
- Location: Dublin 4
- Work Arrangement: Hybrid (3 days from home, 2 days in office)
Requirements:
- Experience in hospitality
- Eligibility to work in Ireland
- Fluent in Turkish or Arabic
- No previous tech experience required (full training provided)
Primary Responsibilities:
- Provide frontline support for Opera PMS (Cloud & On-Prem) and other Wyndham-approved PMS incidents & tickets
- Manage customer-reported, automated, and human-generated alerts related to service status
- Collaborate with stakeholders to establish and improve workflows and quality support
Qualifications and Skills:
- Understanding of monitoring concepts (infrastructure, systems, application health, availability, latency, performance, and end-to-end monitoring)
- Knowledge of Exchange online (mailbox creation, management, migration, mail-flow, etc.)
- Basic networking knowledge (TCP/IP, DNS)
- Problem-solving skills to resolve complex issues
- Preferably a college degree in Hospitality Management or equivalent
- Excellent personal presentation and interpersonal skills
- Proficiency in hotel property management systems, particularly Opera and other PMS
- Fluency in reading, writing, and spoken English
- Strong administrative and coaching skills
Join our dynamic team and be part of an exciting journey!
