Join Our Team as a Frontline Support Worker with Hospitality Experience!
Are you passionate about customer service and have a background in hospitality? We’re looking for dedicated Frontline Support Workers to join our dynamic team in Ireland and contribute to our continued growth. If you have experience in reception or reservations, we want to hear from you!
What We’re Looking For:
· Previous experience in hospitality, particularly in reception, reservations, or knowledge of booking systems.
· Fluency in Arabic OR Turkish is required.
· Must be eligible to work in Ireland.
· 4-6 weeks of comprehensive training will be provided, with no prior technical experience required.
Your Key Responsibilities:
· Provide expert frontline support for Opera PMS (Cloud & On-Prem) and other Wyndham-approved property management systems.
· Manage alerts from customers and automated systems regarding service status and resolve related issues promptly.
· Work with various stakeholders to refine workflows and enhance the quality of support provided.
What You Bring to the Role:
· Strong understanding of monitoring concepts including infrastructure, system health, performance, and end-to-end monitoring.
· Basic knowledge of Exchange Online (e.g., mailbox management, migrations, mail flow).
· Basic networking knowledge (TCP/IP, DNS).
· Problem-solving mindset to quickly address and resolve complex technical issues.
· Proven interpersonal and communication skills, both written and verbal.
· Proficiency in using Opera PMS or other hotel property management systems.
· Fluent English (reading, writing, and speaking).
What We Offer:
· Location: Dublin 4
· Work Setup: Hybrid (3 days remote, 2 days in the office).
· Contract Type: 6-month temporary contract.
If you’re looking for a role where you can blend your hospitality experience with customer support and tech skills, apply today!
