Principal Systems Engineer

Principal Systems Engineer

A US multinational with a strong presence in Galway is seeking a Principal Systems Engineer to join their team. As part of an agile scrum team, you’ll work on the platform and engineering solutions that power voice, email, and web chat communication channels.

This role thrives on continual improvement, requiring innovative, curious, and customer-focused individuals who are passionate about creating exceptional experiences for both customers and associates.

Requirements:

·       Minimum 8 years experience preference in the voice/telephony area

·       Strong leadership and organizational skills

·       Excellent communication and presentation skills with strong problem solving and analytical skills

·       Expertise with Agile (Scrum, Kanban) delivery and software design, development, test and operational automation

·       Proven ability to work independently and professionally in high pressure/visibility situations within tight timeframes

·       Understanding of enterprise-scale platform architecture to which includes considerations for high availability and business continuity.

·       Familiar with data communication protocols such as Web, telephony, and other protocols: HTTP, SIP, TLS/SSL, TCP/IP, SNMP, LDAP, RDP, SDP

·       Familiarity with Docker and container-based development and deployment practices

·       Experience with CI/CD pipelines and utilizing uDeploy and/or Ansible

·       Proficiency managing, configuring and tuning Linux operating systems

·       Working knowledge of VoIP, SIP and data applications/networking

·       Provision new services/technologies, providing cost effective telecommunications systems and technology options/solutions

·       Examine customer needs to determine the best telecommunications equipment/service and or solution to meet their needs

·       Softphone software installs, configuration and troubleshooting

·       System backups and reboots

·       Documentation of process and procedures as assigned

·       Ability to troubleshoot issues, conduct unit testing and quality assurance, and support user acceptance testing to ensure successful project delivery. Provide clear documentation and transition details to support application handover and knowledge sharing as required.

·       Experience supporting 24/7, continuous availability production environments

·       You own the outcome by taking personal accountability for delivering strong results

·       You can collaborate with others in a team-oriented, fast-paced environment

·       You create clean and testable code that can be used as an example to less experienced engineers

·       You can make the complex understandable. Solve complex problems, not just detect them

·       Passion and intellectually curiosity to learn new technologies and business areas

·       Creating intuitive solutions to real world business problems

·       Excellent facilitation, influencing and negotiation skills

·       Excellent communication skills, both through written and verbal channels

·       Excellent collaboration skills to work with multiple teams in the organization and understand when and how to escalate

Responsibilities:

·       Design, guide, and oversee the implementation of high-level and low-level designs aligned with the business unit’s roadmap, architecture, and standards.

·       Collaborate with business and technology teams to enhance delivery speed, improve code quality, and boost production stability and availability.

·       Work within an autonomous team to own all aspects of delivery, including coding, quality assurance, and DevSecOps, while advancing DevOps, provisioning, testing, and operational capabilities.

·       Simplify complex systems by fostering consistency, refactoring, and repeatable processes.

·       Develop and implement operational stability practices to enhance the associate experience within Call Centers and Investment Centers.

·       Enhance application and platform monitoring and telemetry to enable proactive issue identification for Service Desk and Support teams.

·       Lead support teams through incident and crisis management scenarios.

·       Drive end-to-end delivery of sub-initiatives.

·       Ensure compliance with IT governance policies, procedures, and processes, and communicate them effectively.

For more information on this position, please click on the apply button below!