Key responsibilities:
- Application and OS Maintenance: Provide maintenance and support services for applications and operating systems, either directly to users or through service delivery functions
- Diagnostic Troubleshooting: Gather extensive diagnostic information, analyze problems, and resolve issues related to end-user computing (EUC) devices.
- Incident and Problem Management: Investigate and resolve incidents and problems affecting EUC devices, peripherals, and installed software.
- Performance Monitoring: Monitor and address performance-related issues
Requirements:
- Fluent German and very good English skills
- Customer-Focused Support: Experience in a customer-focused end-user support function covering EUC and software/OS installations and support.
- Incident Resolution: Proficiency in incident resolution, requests, changes, and problem-solving activities delivered within agreed service level agreements (SLAs).
- Microsoft Product Knowledge: Good knowledge of Microsoft’s product offerings, including high-level capabilities and competitor products.
- Windows 7 & 10 Support: Experience supporting Windows 7 and 10 using System Centre Configuration Manager (SCCM).
- Windows 10 and MS Office 365: Demonstrable experience supporting Windows 10 and MS Office 365.
The Offer
Salary: EUR 40,000 - 42,000
28 days of annual leave
Permanent contract.
Use of the international training database, which always has the latest training available.
Transparent promotion opportunities
Relaxed team atmosphere
Opportunity to make international contacts.
Modern, very well-connected office.
Location: Stuttgart
Sounds interesting? Send your CV to [email protected] and we can discuss this or other positions in Germany.
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