Property Sales Completion Manager

ABOUT THE LAND DEVELOPMENT AGENCY  

The Land Development Agency (LDA) is a commercial, semi-State body that seeks to maximise the supply of affordable homes on public and other land in a financially sustainable manner, supporting the creation of thriving communities and delivering ongoing positive social impact. It is overseen by an independent board of directors and is funded with €5 billion of equity capital committed by the Government. It is also permitted to borrow up to €1.25bn 

The LDA has commenced construction on a number of projects on State land and has a delivery pipeline in excess of 17,000 homes. It also works in partnership with the country’s largest and most experienced homebuilders and will deliver a further 8,000 homes under the Government’s Project Tosaigh initiative.  

Additionally, the LDA is working on large-scale longer-term strategic areas by master-planning and bringing forward planning applications in locations such as Limerick Colbert Quarter, the Digital Hub in Dublin and Sandy Road in Galway. 

The LDA is underpinned by a positive, collegiate, ‘can do’ culture based on our core values of Integrity, Results, Collaboration, Sustainability and Innovation. Our team is around 180 people and growing rapidly.

Summary: 

Reporting to The Property Executive, the Sales Completion Manager will be involved at all stages of the Development Cycle, on LDA schemes nationwide with Affordable Housing elements, from initial design through to pre-launch, conveyancing and post sales aftercare. The role will require a self-starter with a high level of attention-to-detail, organisation and interpersonal skills The role will be within the Affordable Purchase team, which is part of the Property Advisory Function within the LDA. The LDA are offering the successful candidate an opportunity to utilise their expertise to assist in delivering affordable homes on public and other land in a financially sustainable manner, supporting the creation of thriving communities and delivering ongoing positive social impact.

Key Responsibilities: 

·  Working with the LDA Development Management teams and appointed design teams on devising optimum affordable housing schemes which support our site acquisition programme and planning strategies during both pre-acquisition and pre-planning design stages

·  Liaise with legal advisors, property advisors, local authorities, design team members, financial institutions, affordable purchasers and third-party service providers to advance the conveyancing of units.

· Respond to inquiries regarding specific portfolios/projects/ units in a timely and professional manner to deliver homeowner satisfaction.

· Design and management of customer care experience, serving as an escalation point to resolve new home-owner concerns professionally and in a timely manner.

·  Management of both internal and external stakeholders

·  Robust document management and maintenance of information trackers

·   Preparation of tax, utility and service charge apportionment calculations.

·   Liaising with stakeholders regarding snagging and completion process and post-sales, providing new home-owners with detailed explanations and demonstrations of the features of their home. 

·    Coordinate internal and external teams to log, track and resolve issues that arise to facilitate repairs to resolution.

·    Compilation of closing documents and fulfilment of closing requirements. 

·    Maintenance and delivery of accurate and robust records and information

·    Preparations of monthly, quarterly, and annual reporting requirements.

·    Development of policies, processes, procedures & guidelines and ensuring their effective implementation

·    Ad hoc projects and tasks as they arise.

Person Specifications/Requirements

• University graduate with a degree in a complimentary construction, property or legal discipline desirable.
• 5+ years previous experience working in conveyancing, real estate, legal services, property or construction.
• Customer Focused: Strong problem-solving skills with a customer-first mindset
• Understanding of property sales from pre-launch and sales management through to post sales.
• Excellent communication skills are a must - face-to-face, phone and email
• A self-starter with excellent organisational skills and an ability to multitask is essential.
• Ability to execute in relatively ambiguous and complex situations, prioritizing and juggling multiple actions at once, work independently, be self-motivated and action oriented
• Proficient in Microsoft Office applications, in particular Microsoft Excel & Word.
• High level of Interpersonal skills, capable of building rapport with multiple stakeholders.
• Previous experience in handling confidential and commercially sensitive information.
• Exercises sound judgment, tact, diplomacy, confidentiality and professionalism
• A strong work ethic with an ability to meet regular and tight deadlines.
• Full, clean driving licence and own transport.

To Apply:

The closing date for applications is 5pm on 7th March.  

The Land Development Agency is an equal opportunities employer. We are committed to promote and support a diverse and inclusive workforce, and we endeavour to provide reasonable accommodations where requested.