Senior Case Manager

Senior Case Manager

About the Company:

My client is one of Ireland’s leading receivables management businesses. Founded in 1976, their experience, professionalism and track-record have made them the outsourcing partner of choice for many of Ireland’s leading financial institutions and commercial organisations. The company is widely recognised for their deep understanding of credit and track record of generating strong, risk adjusted returns for their clients through investments in performing, rescheduled and non-performing credit and asset finance. The overall Group spans 9 European countries and employs over 850 people.

What they’re looking for:

They are looking to recruit an experienced Senior Case Manager. This role is a permanent position based in Galway. You will be reporting to a Portfolio Manager within the management team. The successful candidate will review case strategies and ensure credit recommendations are in line with regulatory codes to support borrowers in difficulty. The candidate will oversee the management of a portfolio of customers across Personal, SME, Corporate and Property Sectors, working both on their own initiative and collaboratively as part of a wider team to provide appropriate support in the management of the portfolio.

The role will afford the opportunity to individuals to gain restructuring experience as well as enhancing their people, credit, regulatory and relationship management skills.

Responsibilities

·      Managing inbound correspondence

·      Attending project calls and operational meetings for purpose of reviews and other ad hoc matters

·      Meeting and negotiating with borrowers in relation to debt settlement arrangements

·      Providing support to the wider team as required.

·      Connection level case management

·      Meeting and engaging with customers with effective management to progress objectives

·      Credit analysis, decision making, credit submissions and decision implementation

·      Proactive management of customers in line with agreed exit strategy at loan level, including litigation

·      Action CRM system appropriately to ensure accounts are at the correct status

·      Work closely with other members of the RM team

·      Submit weekly progress reports and ensure data is accurate

Key Requirements:

·      Qualified Financial Advisor

·      A bachelor’s degree (or equivalent)

·      5 years minimum experience in commercial debt management, restructuring or workout

·      Strong negotiation skills

·      Commercial Relationship management experience essential

·      Ability to analyse company profit & loss statements and balance sheet

·      Confidence to assume responsibility and initiative

·      Excellent time management, prioritisation and organisational skills

·      Excellent written and verbal communication skills

·      Advanced Microsoft Excel skills (vlookups, pivot tables, dashboards, data manipulation)

·      Advanced Microsoft Powerpoint skills (presentation of financial results to clients / board of directors)

·      Excellent, in-depth and up-to-date knowledge of the CCMA, CPC, SME and how to apply these through interactions with our customers

·      Full driving license, with access to a vehicle for work purposes

What they offer you?

·      Flexible working options - Hybrid Working

·      22 days annual leave increasing to 25 days plus additional company leave days

·      Company matched pension

·      Life assurance

·      EAP Service

·      Family Leave Policies

·      Training opportunities (in-house training, certification/exam support)

·      Professional membership fees

·      Cycle to work scheme

·      Bonus scheme

·      Social events

For more information on this role, please contact Ciara on [email protected]

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