Service Desk Agent - Spanish & Portuguese

We are seeking candidates with a strong customer-focused mindset for our partner company.

If you are familiar with the customer service field and confident speaker of both Spanish and Portuguese (as well as English), this might be a special opportunity to You.

Location: Budapest, Hungary, 9th District

Role type: permanent, full-time employment, 40 hours/week

Hybrid work (1-2x day on-site work monthly)

Service window (that needs to be covered by the team): Monday-Friday 7AM-2AM

Job responsibilities:

• Handling end-user calls and web queries via tools, phone and email
• Resolving IT issues of our clients, act as first point of contact for the customer (Level 1 IT support)
• Documentation and precise administration, logging of calls on the ticketing tool
• Delegation of problems which cannot be resolved on first level to the competent Level 2 teams
• Keep the user informed, own and follow-up ongoing cases

What you will bring:

• Advanced or native in Spanish and Portuguese language and you have upper-intermediate English language skills
• Experienced in any customer service – experience gained in IT Help Desk/ customer support role is an advantage but not a must
• A university graduate - fresh graduates are welcome
• You have willing-to-learn attitude & customer-focus mindset
• Excellent communication skills – both written and spoken

What they can offer you:

• Competitive salary and Cafeteria benefits
• Annual bonus system
• Language course reimbursement
• Free medical services
• Family friendly company
• All You can Move Sportpass
• Accident/risk insurance
• Relocation package available