The job: Process Specialist – Support Engineer
Location: Kassel
What you will do:
- Application and OS Maintenance: Provide maintenance and support services for applications and operating systems, either directly to users or through service delivery functions
- Diagnostic Troubleshooting: Gather extensive diagnostic information, analyze problems, and resolve issues related to end-user computing (EUC) devices.
- Incident and Problem Management: Investigate and resolve incidents and problems affecting EUC devices, peripherals, and installed software.
- Performance Monitoring: Monitor and address performance-related issues
- User Training and Advice: Provide advice, training, and corrections (permanent or temporary) to users.
- Documentation and Enhancements: Update or create documentation, manipulate data, and define enhancements.
- Collaboration: Collaborate closely with colleagues specializing in different areas (e.g., database administration, network support), vendors, and third-party support provider
Who you are:
- Customer-Focused Support
- Incident Resolution: Proficiency in incident resolution, requests, changes, and problem-solving activities delivered within agreed service level agreements (SLAs).
- Windows 7 & 10 Support: Experience supporting Windows 7 and 10 using System Centre Configuration Manager (SCCM).
- 2 years experience roles like Help Desk Technician, Desktop Support Specialist, or similar positions.
- German Fluent C1-C2 Level & English language proficiency
The Offer
- Competitive salary €40,000-42,000
- Permanent full time contract.
- Location: Kassel
Interested? Send your CV to [email protected] We have much more locations across Germany, let me know your interests!
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