Business Customer Support - Data Remediation
Term – 3 months with a potential extension
Hours – 9-5 From Monday To Friday
Location: BOI Arena Tallaght
Cpl is a proud Talent Partner to Bank of Ireland. We have been a trusted partner to deliver brilliant, engaged and committed people to support Bank of Ireland’s promises to deliver for their customers. Cpl trust that Bank of Ireland offers a fantastic opportunity for our Cpl Colleagues to learn, develop and build their career within banking and receiving access to the best training, systems, and support from our colleagues in Bank of Ireland.
Our goal is that while you are a Cpl colleague on site with Bank of Ireland, you are set up for success no matter what your role, duration, or terms of your contract. This role will provide full 360 support to you by way of full training, and on-going support to develop yourself.
This is an environment where the customer is the focus, and as a Cpl colleague on site with this client, you will be central to that delivery. At the heart of this purpose is our commitment for an inclusive environment.
In this role you will be part of BOI Fraud customer centre team responsible for all reactive and proactive contact with customers in terms of fraudulent activity on credit cards, debit cards and their online banking. This is a 24/7 operation supporting customers when fraudulent activity is attempted, or occurs, on their accounts. This role is an integral part of the business to ensure that Bank of Ireland support their customer when fraud occurs and ensuring the appropriate actions are taken.
What will you be doing :
- Service a high volume of data amendment requests from customer & colleague feedback
- Actively work towards maintaining turnaround times to ensure up to date customer data held on all relevant systems
- Provide technical support to colleagues and offer troubleshoot solutions
- Keep up to date with all procedures
- Engage with your team and openly participate in all team sessions
What will you bring:
- Strong customer focus
- IT Savvy/Digitally aware with an interest in how technology supports business
- Solution orientated
- Ability to multitask and work to set procedures
- Attention to detail
Benefits of being a Cpl colleague on site:
- Great starting rates & hours
- Engaged onboarding & training
- APA/ QFA support subject to role
- Dedicated EAP program
- Bike To Work scheme
- Travel tax incentives
- A diverse and inclusive culture
- Remote, hybrid & on-site opportunities - Subject to role
- Flexible hours available - Subject to role
- Access to internal BOI Careers Lab and soft skill training
Cpl is committed to providing a positive employee experience for all its people where everyone can gain access to meaningful and challenging work with opportunities for growth and career progression.
Cpl is an Equal Opportunity employer. At Cpl we believe that delivering our vision to be the world’s best at transforming our clients and candidates through sustainable transformational talent solutions & experiences can be achieved by having a diverse and inclusive culture, where everybody feels that they can bring their whole selves to work and are proud to do so. Cpl welcomes applications from all individuals, including applicants with additional needs and disabilities and those who have taken time out for reasons including family or caring responsibilities. As a company Cpl is a Gold Medal holder for Diversity & Inclusion.
We have also been recognised as the 5th Best Large Workplace in Ireland by Great Place to Work®; these values drive our passion for our programs, supporting our clients and Cpl colleagues across our client sites.
If you are interested, please feel free to apply for this exciting opportunity or send your CV to my email address; [email protected]
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