Client Services Manager

Overview of the position:

Servisource, part of Cpl, are seeking to appoint a Client Services Manager, accountable for managing, developing, and driving sales to support the strategic growth of the Cpl Institute. The potential candidate will hold a health and safety qualification and industry related experience. 

The potential candidate will be required to create new opportunities and build relationships with current and potential clients, leading to increased sales performance and results.

Duties of the role will include but not limited to;

· Collaborating with management to plan and devise a corporate strategy to grow the business and identify new opportunities contributing to the overall vision of the business.

· Cultivating relationships with existing clients and building new business relationships at the appropriate seniority level.

· Delivering and converting new business leads in the sales pipeline.

· Reviewing costs on a regular basis to ensure they remain in line with targets.

· Highly conscious of developments in each of the sectors within the remit of the role to commercially exploit opportunities as they arise and disseminate leads to the wider team.

· Carving a professional profile in the sectors within your remit, with the use of social media and other methods to secure new relationships in order to leverage an increased client base.

· Keeping abreast of market developments by attending all relevant functions and events.

· Ensuring that all systems are being used to full capacity and that all information is logged adequately.

· Constantly striving to meet weekly KPI’s and quarterly targets as set out.

Role Requirements

· Minimum of 2+ years Business Development experience to include telesales, cold calling, client visits and field sales etc.

· Diploma in Health and Safety or higher or relevant industry experience is required.

· Previous experience in the training sector is desirable.

· Strong written and oral communication skills, and proficiency in the English language.

· Full proficiency in IT systems and Microsoft Office suite.

· Positive, collaborative, can do attitude with both internal and external stakeholders.

· Excellent organisational and time management skills.

· Proven record of achieving and exceeding targets/KPI’s set.

· Ability to work on own initiative and independently.

About Us

Servisource, part of the Cpl Group, is a leading provider of high quality and innovative recruitment, care, and support services, with over 20 years’ experience across a number of sector specialities

With over 140 employees in 8 offices across Ireland and the United Kingdom in Dublin, Dundalk, Cork, Galway, Limerick, Belfast, London, and Bradford, we provide a local and personal service with a national and international reach. With ambitious strategic growth plans to further grow within the UK and expand into the US market, it is a very exciting time to join Servisource.

Organisational Benefits

We are committed to providing a positive employee experience where everyone can gain access to meaningful and challenging work with opportunities for growth and career progression. As part of the Cpl Group, we recently listed as the 4th Best Place To Work in the large category in Ireland, we are recognised as one of the Best Places To Work for Women, and we are also listed 31st in the Best Workplaces Europe 2022 (Best Large Workplaces Category) of 3,000 eligible organisations across 4 categories. Cpl also have attained a Gold Award by Investors in Diversity for our commitment to Diversity, Equity and Inclusion.

What we offer:

· Competitive Financial and Benefits package

· Flexibility and Smart Working Practices

· Health & Wellbeing initiatives

· Career Development Progression opportunities

· Further Learning & Development opportunities

· Vibrant Sports & Social club

Our Core Values are an integral part of our organisational culture. The ideal candidate will possess the ability to understand, demonstrate and apply our Core Values:

· Customer focused

· Accountability

· Responsibility

· Empowerment

· Effective communication

· Respect

*Due to the nature of the business, management reserves the right to amend the job description in line with the needs of the business and current economic climate*

All applications will be treated with the strictest of confidence.

If you wish to apply for the above-named role, please send an updated CV to [email protected] quoting the job reference number JO-2405-534150 in the subject bar of your email.