My client, Ireland's leading car provider, is looking to hire a Customer Service Executive for a 12-month contract. Reporting to the Customer Relations Team Leader, you will be a key member of a dynamic team dedicated to delivering exceptional customer experiences. This role involves daily communication with customers and the dealer network via telephone and email.
**Responsibilities:**
- Serve as the primary point of contact for inbound customer communications, including telephone, postal, web, and email inquiries.
- Record customer queries in our CRM system according to internal processes to ensure accurate reporting.
- Address all customer queries promptly and professionally.
- Take ownership of customer queries, concerns, and issues, resolving them efficiently.
- Collaborate with external providers to ensure a high level of customer satisfaction.
- Work with the Customer Relations Team Leader to provide monthly reporting and as requested.
- Undertake any other reasonable tasks as requested by senior management or the Director.
**Ideal Candidate Requirements:**
- Proven experience in a key customer service role is essential.
- Customer-driven with the ability to build relationships with customers and the dealer network.
- Enthusiastic and passionate about delivering the highest standards of customer experience.
- Capable of working independently and adapting to a fast-paced environment.
- Strong computer skills, with excellent knowledge of Microsoft Word and Excel; experience with Salesforce is preferable.
- Previous experience in the motor industry is an asset.