Customer Relations Executive Permanent & Fixed Term Contracts Available
Are you passionate about delivering exceptional customer service and building strong relationships? We are looking for a dedicated individual to join our client's team as a primary point of contact for customer communications, where your role will be central to ensuring every customer experience is seamless and efficient.
You’ll take ownership of queries, resolve issues promptly, and work alongside internal teams and external partners to maintain high customer satisfaction levels.
This is a fantastic opportunity to develop your career in a fast-paced and rewarding environment, with plenty of room for growth. In addition to a supportive and friendly team, you'll enjoy a range of benefits including hybrid working, company events, and a performance bonus scheme.
Responsibilities:
· To be the primary point of contact for inbound customer communications – telephone, postal, web and email.
· To ensure customers queries are recorded on our CRM system, according to our internal processes, to ensure accurate reporting.
· Ensure that all customers queries are dealt with promptly and professionally.
· To take ownership of customer queries / concerns / issues and resolve them in an efficient manner.
· Ensure an effective communication flow between internal departments, the customer and the Dealer Network.
· Work with external providers to ensure level of customer.
· Work with the Customer Relations Team Leader to provide reporting every month and as requested.
· Provide general administrative support to other team members.
· Any other reasonable task requested by senior Manager or Director.
Experience and skills:
· Experience in key customer service role essential.
· Customer-driven with the ability to build relationships with customers and the dealer network.
· Enthusiastic and passionate about delivering the highest standards in customer experience.
· Ability to work on own initiative and be adaptable to a fast-paced environment.
· Must be positive and enthusiastic demonstrating a can do attitude.
· Strong computer skills, with an excellent knowledge of Microsoft Word and Excel, Experience using Salesforce is preferable.
· Previous experience working in the motor industry an asset.
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