Our client is a large medical equipment supplier based in Finglas and are currently expanding their team and seeking a Customer Service Team Advisor on a full-time, permanent basis

The Customer Service Advisor works as part of the Customer Service team and is required to provide customer service support to the organization by dealing with queries from customers and sales, process sales orders in a timely manner and follow escalation procedures to resolve customer queries in relation to products and services.

Duties

Order Processing.
Call and query handling including problem solving.
Obtain and evaluate all relevant information to handle enquiries and complaints.
Respond promptly to customer enquiries and follow up on customer interactions.
Manage administration; keep records of customer interactions and transactions.
Record details of enquiries, comments and complaints including actions taken.
Liaising with internal departments to resolve daily issues.
Meeting targets as set by supervisor / manager.
Administration of quotations.
Process and resolve customer pricing and product queries.
Communicate and coordinate with internal departments including assisting the Credit Control Department with any pricing discrepancies (as required).
Communicate and coordinate with external suppliers on order requirements including delivery time frames & shipping costs.

Requirements:

2+ years’ experience in a fast-paced customer service environment.
Knowledge of customer service principles and practices.
High level of computer literacy including a good working knowledge of Microsoft Excel, Word, Outlook and PowerPoint.
Experience with the Healthcare sector would be advantageous.
Knowledge of SAP would also be beneficial.

Company pension
Employee assistance program
On-site parking
Work from home