We are currently looking for a Customer Support Executive with English- Italian language skills to join a reputable airline and be part of a dynamic team.
The job offer is adressed to citizens of EU Member States who could move to Budapest, Hungary, or residents of Budapest,Hungary.
Job Description:
- The Customer Support Executive is responsible for resolving customers’ issues and problems by promptly responding to customer inquiries and providing technical support through various phone, email, or chat channels.
- The Customer Support Executive is responsible for providing top-notch customer service to our clients by resolving their issues and concerns promptly and efficiently.
Responsibilities:
- Provide timely and efficient customer support and advice via phone, email, and live chat
- Troubleshoot customer issues and provide solutions
- Investigate and escalate complex customer issues
- Handle queries regarding flight and seat changes
- Maintain up-to-date knowledge of company products and services (e.g. transport links)
- Resolve customer complaints via chat, email, or phone (e.g. luggage booking, etc.)
- Provide support and resolve customer issues and concerns in a professional and courteous manner regarding adverse weather conditions, strikes, or other events.
Requirements:
- Entry level position - no past experience required.
- Open to working internationally, with different cultures.
- Preferably, having a technical attitude and a basic understanding of hardware, software, and different operating systems.
- Excellent communication (spoken &written) and interpersonal skills.
- Flexibility to work on a shift basis, including evenings, weekends, and public holidays.
Location: Centre of Budapest
Contract: Permanent Full time (only)
Working Hours: Operating hours will be between:
Monday - Friday: 9.00-22.00
Saturday (all languages): 9.00-19.00
Sunday (all languages): 10.00-19.00
Shifts: The business operates 7 days a week (2 days off) and agents will be rotating on weekend support and different shifts.
What We Offer:
- Exciting opportunities to work for a leading airline with a strong and well-established brand.
- Competitive salary and attractive benefits package, and relocation bonus.
- Comprehensive training and ongoing support to ensure you have the skills and knowledge to excel.
- Career development and growth opportunities
- A vibrant and multicultural work environment that fosters teamwork, collaboration, and fun.
- The chance to be part of a team that values innovation, customer satisfaction, and employee engagement.
- Get Hired in 10 days !!!
So if you're looking for a 1st job or just want a career change, this is a great opportunity in a magnificent city, get in touch with me, and let's get you started in Budapest: [email protected]