We are currently recruiting for a Dutch speaking Customer Service Specialist for a Galway-based Global operational hub for a large medical supplies company. As first point of contact you will support the client’s customers and key distributors across Europe. You will be responsible for order processing, problem solving, admin support for our commercial sales team and logistic support for both internal and external customers.
This role reports to the Customer Services Team Lead, and is part of the European Domestic Customer Services team.
RESPONSIBILITIES
- Process all orders received via CRM system. Orders are received primarily by email, with some also received via phone, fax or directly through our online system.
- Communicate proactively with internal and external customers regarding order status and other topics in a professional, positive, and courteous manner.
- Review and maintain customers open orders on a daily basis.
- Investigate and resolve order processing issues reported by customers and working cross-functionally with other departments to resolve customer queries.
- Resolve e-mail, fax and telephone inquiries and liaise directly with customers on a variety of issues such as pricing, inventory availability, terms, delivery, or general questions.
- Collaborate with other departments to ensure accuracy of data maintained on SAP
- Keeping customer account changes up to date and communicated to the commercial sales team.
- Keep up to date on products, inventory levels, special requirements and promotions, communicated from various departments to support the delivery of an excellent customer service.
- Communicate regularly with your Team Lead of all changes, issues, and potential concerns with any customer accounts. Employees are empowered to share ideas and to drive and support continuous improvement.
- Work with our central warehouse and or supply chain team with regards to inventory, escalations, and customer inquiries. Complete all customer or staff requested reporting supporting internal and external data requests.
- Develop and maintain fruitful customer and internal colleague relationships.
- Responsible for complying with and executing applicable Quality Management System (QMS) processes, to support the delivery of an excellent customer experience.
- Carries out duties in compliance with established business policies and procedures.
- Demonstrates commitment to the development, implementation, and effectiveness of applicable Quality Processes as r ISO, FDA, and other regulatory agencies.
- Responsible for exhibiting professional behaviour with both internal/external business associates that reflects positively on the company and is consistent with the company’s policies and practices.
- Responsibility to understand and maintain awareness of the quality consequences which may occur from the improper performance of their specific job.
- Perform other duties and projects as assigned.
REQUIREMENTS:
- Fluency in both Dutch required
- Excellent verbal and written communications
- Self-starter ready to take initiative.
- Professional attitude
- A multi-tasker with excellent time management skills
- Eagerness and willingness to learn.
- Proficient in MS Office programs such as Word, Excel, and Outlook and comfortable with IT systems
- Good attention to detail-oriented, a critical-thinker, experienced at investigating and resolving complex issues.
- Effectively collaborate with others
- Work independently and as part of a team.
- Work effectively in a fast-paced environment with changing priorities.
- SAP or other ERP system experience a significant advantage.
- Previous customer service experience desired preferably in the healthcare industry but not essential.
For more information, please your up-to-date CV [email protected]
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