Job Title: Grade 3 Clerical Officer
Location: Castlebar
Salary: Grade 3- 16.38
Contract Type: Temporary 6 month contract
Working Hours: Full-time 9-5:30
Job Purpose:
The Grade 3 Clerical Officer will provide essential administrative support within the department , ensuring efficient and professional service delivery. This role requires strong communication skills, attention to detail, and a commitment to excellent customer service.
Key Responsibilities:
- Customer Service & Communication
- Answer telephone calls and respond to emails promptly and professionally.
- Provide information and assistance to the public, colleagues, and stakeholders.
- Handle queries efficiently and direct them to the appropriate department when necessary.
- Administration & Office Support
- Process and distribute incoming and outgoing correspondence, including appointment letters.
- Maintain accurate records and update internal databases as required.
- Assist in preparing reports, documents, and general office paperwork.
- Organisational Support
- Schedule and manage appointments, ensuring all relevant information is communicated.
- Support colleagues with clerical tasks and contribute to a smooth-running office environment.
- Adhere to data protection and confidentiality policies at all times.
Key Competencies & Skills:
- Excellent telephone manner and customer service skills.
- Strong written and verbal communication abilities.
- Proficiency in Microsoft Office (Word, Excel, Outlook) and general IT skills.
- Ability to work independently and as part of a team.
- Organised, detail-oriented, and able to manage multiple tasks efficiently.
- Approachable, friendly, and professional when dealing with the public and colleagues.
Essential Requirements:
- Previous experience in an administrative or clerical role, preferably in the public sector.
- Strong organisational and interpersonal skills.
- Ability to handle confidential information with discretion.
Desirable:
- Experience in handling appointment scheduling and correspondence.
- Knowledge of public sector procedures and policies.
