The Grade IV Medical Secretary will ensure that all duties, roles and responsibilities are completed to the required operational standards in line with the competency framework.
KEY RESPONSIBILITIES
- Effective delivery of all departmental administration duties
- Provide administration/secretarial cover based on service requirements
- Complete duties in line with operational standards
- Adhere to all departmental policies and procedures
- Contribute effectively to service development / service improvement
- Deliver a professional and efficient service to both patients and hospital staff
- Work towards departmental Key Performance Indicators
- Ensure confidentiality of patient details (records) at all times
- Work as a part of the wider Directorate Team
- Escalate to the Supervisor all queries / issues which cannot be resolved locally
- Follow the Supervisor’s lead and direction
- Attend all Team meetings as directed by the Supervisor / Administration Team Manager
- Ensure that work completed is done so in an accurate manner
- Complete tasks allocated to the highest standard set by the hospital
- Ensure that any handovers are completed on time providing all relevant details to the supervisor
- Report any potential risks to the Supervisor
- Assist in departmental audits as assigned by the Supervisor
- Represent MMUH in a professional manner at all times
- Reception and telephone duties
- Collect and file laboratory reports, retrieve charts where indicated
- Perform all typing duties as required i.e. clinical letters and / or reports
- Show drive and initiative in completing tasks Planning, organising and problem solving
- Plan, organise and control service delivery within the administration duties on a daily basis
- Organise outpatient clinics as required; book appointments, retrieve medical record files for clinics, register clinics and maintain outpatient waiting lists as directed by the Supervisor
- Organise nurse led clinics; scan referral documentation, book appointments, register clinics, organise follow up appointments, manage inpatient day cases as directed by the Supervisor
- Participate in research projects Escalate any conflict related matters to the supervisor
- Attend any training which may be advised by the Supervisor / ATM MEDICAL SECRETARY GRADE IV Communicating Effectively
- Ensure good communication within the team at all times
- Communicate effectively with other hospital wide departments and / or directorates
- Represent the department / directorate in a professional manner
- Attend to patient / visitor queries in an efficient and timely manner
- Follow the Supervisor direction Maintaining Composure and Resilience
- Maintain a profession manner at all times.
- Maintain composure during pressurised times
- Address all patient queries in a polite and professional manner
- Have a positive approach to your secretarial duties and responsibilities Other Duties: Display competence in all duties completed in line with the competency framework
- Observe strict patient confidentiality
- Work as part of the wider Directorate Team
- Undertake any other relevant duties as requested by the management team
- Support and adapt to changes that are implemented to improve the services
- The duties and responsibilities contained within this Job Description are not exhaustive and may be reviewed by the Administration Team Manager as required.
Should the role be of interest to you please apply in with your current CV