Our client is a leading IT Consulting and software development company, specializing in digital transformation, cloud solutions and data analytics, who is looking for passionate Community Engagement Analysts (m/f/d), who are ready to make a real impact, accelerate your growth and thrive in the exciting world of social media and content moderation? You will be working for one of the world's most popular and widely used navigation tools, used by millions of users every day. Embrace new opportunities and elevate your career to new heights with us!
Your duties:
- Assist our client’s community and help resolve inquiries empathetically, accurately and on time
- Become and remain knowledgeable about client’s products and community standards
- Make well balanced decisions and personally driven to be an effective advocate for our community
- Strong interpersonal skills, verbal and written communication skills and most importantly empathy
- Display a strong bias to doing what’s right
- Investigate and resolve issues that are reported on client’s platform such as requests for account
- support and reports of potentially abusive content
- Respond to user inquiries with high quality, speed, empathy and accuracy
- Use market specific knowledge, signals and insights to spot and scope scalable solutions to
- improve the support of our community of users
- Gather, analyze and utilize relevant data to develop ways to improve the overall user experience
- on the site
- Enforce clients Terms of Use by carefully monitoring reports of abuse on the site
- Review the reported content within agreed turnaround times and standards of quality
- Identify inefficiencies in workflows and suggest solutions
- Recognize trends and patterns and escalate issues outside the company policy to the global team.
Our requirements:
- Strong personal resilience with the ability to operate in a pressured and fast paced environment.
- High adaptability and positive approach to challenges.
- Ability to make decisions.
- Ability to solve problems.
- Effective Time management & Prioritization skills.
- Ability to work as part of a team.
- Ability to consistently hit KPIs on time.
Essential competencies:
- Fluent in Hebrew OR Dutch OR Finnish AND English.
- Cultural understanding of the market.
- Experience in working in an office environment is preferable.
- Extremely reliable, consistent, and hard-working
- Passion for ensuring a positive, safe user experience
- Flexible in working in a faced paced environment with different projects to work on.
- Ability to learn new information in a short period of time
Your benefits and reasons for the job change:
- Meals provided onsite during shift hours
- Health Care
- Fair base salary: 29.700,00 - 32.000,00 EUR per annum (no space for the negotiation/ depending on the language)
- Extensive Training & Development
- Free access to Group Scheme website
- Free access to 24-hour Employee Assistance Programme (EAP)
- Free access to Wellness Programme
- Tax Saver Scheme
- Bike to Work Scheme
- Location - Dublin (Onsite)
- Contract type - Permanent, Full-Time
- Work model: Onsite in Dublin 18 (Caution: no home-office available, due to strict policies)
- Working hours - 9 till 5.30 or 6 pm till 2 am with night shift uplift of 25% extra
- Required languages: Hebrew, Dutch or Finnish: C1 or C2 Level
- Visa-sponsoring available ONLY for Hebrew-speaking candidates.
- Relocation package available for Hebrew, Finnish and Dutch-speaking candidates.
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