Fantastic contract opportunity for an experienced Business Process Consultant, Certified Lean Six Sigma Black Belt, to support my client through a large scale business transformation, automation and improvement programme. Programme Transformation experience in the financial services sector is essential for this role.
This is an exciting opportunity to be part of the development and evolution of the overall enterprise vision and to support the drive for transformation in a future focussed customer and colleague centric manner which includes simplifying processes, systems and journeys and reducing operational risk and waste.
You will deliver simpler, faster, more-automated and digital processes to improve customer and colleague experiences.
You will also support the delivery of a culture of continuous improvement and leaving a sustainable and enduring capability for operational excellence across the Group.
Skills required –
- Proven ability to deliver strategic customer, technical and business change initiatives in the financial services sector via process improvement/simplification and of delivering business value from those initiatives
- Experience in using agile methodologies
- Ability to use Lean and Six Sigma tools to solve complex product problems, satisfy critical to quality customer requirements and eliminate waste
- Proven track record in delivering large scale efficiency programmes via process improvement/simplification
- Jira and Confluence experience desirable
- Previous experience working as Scrum Master and operating in an agile framework desirable
- Lean experience and qualification coupled with a formal Project Management qualification (Prince 2, PMP)
Responsibilities –
· Lead a Simplification Business Partnering approach to deliver operational excellence on a functional and cross organisational approach
· Utilise predominantly LEAN process management, service blueprint design, automation, digitisation and systems` transformation
· Shape and design improvement activity with key stakeholders, and ensure delivery, with colleague and customer at the core of every decision
· Collaborate with Group IT, Group Data, Business Architecture, Group Customer Office and Business Teams & Marketing to develop organisational heatmaps and analysis which will form the basis for prioritisation and process improvement roadmap for functional areas
Please contact Janet at Cpl for further information @ [email protected]
