Currently for our client, a large international e-commerce corporation, we are looking for an experienced Manager- Merchant Services to lead a team of Account Managers within one or more product families to better serve European customers as part of the EU Expansion Team in Poland.
The ideal candidate will be responsible for managing a team of Account Managers to drive the growth of third-party businesses across various product categories. This role involves identifying scalable solutions to enhance marketplace operations, collaborating with international teams to share best practices, and leading projects aimed at improving both customer and seller experiences.
Key job responsibilities
· Build and manage a team of Account Managers to launch and grow Sellers in Poland.
· Achieve business and financial objectives and drive the growth of our client third-party business in selected categories.
· Identify opportunities to improve our client's solution business across all merchants through scalable solutions and manage the implementation of those solutions.
· Share learnings with your global counterparts (EU, US and Asia teams) to drive best practices and to identify new opportunities.
· Conduct deep dives to understand root causes of seller performance and actions to accelerate growth
· Work closely with Category teams to identify category specific growth opportunities.
· Identify and manage projects to improve customer and seller experience, working closely with internal and external teams.
Basic Qualifications
- Fluency in English and at least one other European language (Polish)
- 3 years experience in managing a team
- 6-10 years of working experience in management consulting, product management or sales management
- Track record in people management skills
- Excellent written and verbal communication skills
- Strong analytical skills (including advanced excel and database analysis)
- Ability to drive successful projects with a wide range of people at all decision-making levels.
- Experience solving analytical problems, either in professional experience (data analysis) or education
- Ability to thrive in an ambiguous environment
- Highly organised and results oriented
Preferred Qualifications
- Ability to work with legal, product, and internal business owners to reach mutually beneficial agreements
- Strong business judgment, proven ability to influence others
- Experience using Salesforce.com or other CRM tool
- Creative, has initiative, and can constructively advocate on behalf of the customer
- Experience in retail and/or a technology / eCommerce business preferred but not essential
If your experiences and expectations match what we have for you in this role, I invite you to contact me or apply.
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