My client in the motor industry is looking to recruit a new Service Advisor for their office in Dublin 18.
If you have 2+ years of experience in the motor industry and are interested in this position, apply directly or send your CV to [email protected] for immediate consideration.
About the role:
- You will be scheduling customer vehicle service bookings by phone, email, and walk-in.
- Determining workshop availability for service, maintenance, and repair work.
- Meeting and greeting all service customers promptly and professionally.
- Checking customers and their vehicles for work, confirming customer details, service needs, and accurately recording this in systems, while coordinating with the workshop.
- Maintaining up-to-date progress of customer vehicles undergoing service and/or repair.
- Advising and agreeing with customers on additional work or costs.
- Ensuring customer vehicles are ready at the agreed day/time and explaining all maintenance and report work completed.
- Managing all relevant administration related to the servicing and maintenance of customer vehicles, including system inputs, invoicing, and daily management of ‘work-in-progress.’
- Coordinating with other teams within the business: management, reception, sales, warranty, parts.
- Assisting with gathering customer service feedback.
As a frontline team member, you will be a key representative of the company, ensuring the highest standards of customer service and adhering to company and manufacturer best practices.
Skills and experience:
- Excellent frontline customer service skills and experience.
- At least 2 years of experience in the motor industry in a similar role.
- A working knowledge of vehicle management systems: Keyloop, Kerridge, Autoview.
- Strong communication, interpersonal, and presentation skills.
- Attention to detail for recording all relevant information in documentation and systems.
- Ability to prioritise, multi-task, and manage time effectively, particularly during peak times.
- Capability to work independently when needed or as part of a small team.
- Flexibility in your approach to work.
- Full, valid, current driving licence for driving in Ireland.
- If you are from outside the EEA, you will need to hold a current work permit for Ireland.