Role:
Onsite Support for a leading international digital services and consulting company
Language : German with fluent English
Location : Berlin, Germany
Responsibilities:
· Application and OS Maintenance: Provide maintenance and support services for applications and operating systems, either directly to users or through service delivery functions
- Diagnostic Troubleshooting: Gather extensive diagnostic information, analyze problems, and resolve issues related to end-user computing (EUC) devices
- Incident and Problem Management: Investigate and resolve incidents and problems affecting EUC devices, peripherals, and installed software
- Performance Monitoring: Monitor and address performance-related issues
- User Training and Advice: Provide advice, training, and corrections (permanent or temporary) to users
- Documentation and Enhancements: Update or create documentation, manipulate data, and define enhancements
- Collaboration: Collaborate closely with colleagues specializing in different areas (e.g., database administration, network support), vendors, and third-party support provider
Required skills:
- Prior experience in a customer-focused end-user support role is valuable. This could include roles like Help Desk Technician, Desktop Support Specialist, or similar positions
· German & English language proficiency
- Customer-Focused Support: Experience in a customer-focused end-user support function covering EUC and software/OS installations and support
- Incident Resolution: Proficiency in incident resolution, requests, changes, and problem-solving activities delivered within agreed service level agreements (SLAs)
- Microsoft Product Knowledge: Good knowledge of Microsoft’s product offerings, including high-level capabilities and competitor products
The Offer
Salary - Competitive
Contract - Permanent contract
Type - Onsite, Office based
If you are keen to proceed, please send me your updated CV to [email protected] and I will guide you through the entire recruitment process.
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