Volunteer Support Manager

The Role:

This is primarily an administrative role, my client who is a nonprofit organisation is looking to recruit an education services volunteer support manager position.

This is a full-time role is based on a 37-hour per week contract, requiring a minimum of two working days from their Head Office in Dublin 4.

The Person:

Essential requirements:

v Excellent IT and administrative skills and expertise in Microsoft Office Suite and can demonstrate the ability to apply these skills proficiently.

v Excellent interpersonal skills, with a strong ability to foster positive relationships with people be they volunteers or people charged with delivering our education programmes.

v Excellent organisational skills, with the ability to schedule programmes, contractor work, monitor work and contracts.

v High level of motivation, ability to be proactive and work on own initiative.

v Highly organised with excellent standards of accuracy and attention to detail.

v Collaborative spirit, flexible, and a positive approach to working as part of a team in a fast-paced, dynamic environment.

Desirable:

v Experience working in the community and voluntary sector.

v Experience of event planning and co-ordination of events.

v Minimum of 3 years’ career experience working in similar roles.

v Enjoys working in fast paced, dynamic environment, with a clear purpose and has the desire to engage with volunteers and contractors who provide our services.

Key areas of responsibility:

Education Programmes:

v To schedule, administer, and manage the operation of the education programmes, including contractor availability, online programme delivery, venue selection and booking.

v To manage the relationships with our panel of contractors, offering support, as well as monitor, assess, and liaise with the contractors to ensure best practice delivery of our education programmes.

v To liaise and collaborate with the Services Coordinator Lead regarding the planning, scheduling and delivery of our educational programmes.

Administration:

v To manage and administer the Garda Vetting function across the organisation.

v To deputise for the Services Coordinator Lead in their absence, attending to incoming calls and emails.

v To produce a monthly report on all educational programmes and volunteer recruitment and training statistics to the Director of Services.

v Any other duties required and deemed necessary by the Director of Services, for example collating the evaluations and statistical analysis of our programmes as per the research strategy.

v Any other duties required and deemed necessary by the Head of Fundraising and Business Development.

Volunteer Support Services:

v To screen all volunteer applications on their Volunteer Management System and conduct a pre-screening interview with volunteers to ensure quality and standards for volunteer recruitment are maintained.

v To recruit volunteers, in association with Service Managers, to provide our volunteer led services.

v To work closely with the Director of Services and Service Managers to ensure that recruitment and training needs are being met and standards upheld.

v To provide support to volunteers with their use of the Volunteer Management System as required.

v To be the point of contact for rota management and provide support to Support Line and Support Group volunteers in the absence of these Service Managers.

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