Work Controller

Full time, Mon- Fri

Excellent Holidays

Initial 3 month contact

£14.59p/h (£28,000+)

Belfast area

CPL are delighted to partner with NI’s leading water group seeking a Work Controller based in the Belfast area who pride themselves on their positive company culture.

What’s in it for you?

· £28,000+

· Excellent holidays

· Pension

· Learning and progression opportunities

· Supportive team

The role:

· Work collaboratively with Intelligent Operations and Production Lines colleagues, sharing information and communicating effectively to optimise service delivery for our customers.

· Authorise and control NI Water staff /contractors working on our assets / network, enabling a ‘permission to operate’ philosophy, to minimise disruption and promote a calm network.

· Extract data and present in a manner that conveys the information in a clear and concise manner, appropriate to the audience.

· Prepare and distribute regular and ad-hoc reports, providing your managers, colleagues and Production Lines with useful information / recommendations, influencing and facilitating quick decision making.

· Take ownership of process documents ensuring they are fit for purpose and recommend improvements that would enhance service delivery.

· Identify and recommend more efficient ways to deliver a quality customer service, contributing to an ethos of continuous improvement.

· Ensure understanding and compliance with NI Water Health and Safety standards and associated processes.

What you need:

1. A minimum of fives GCSEs, including English Language and Mathematics, or equivalent.

Two years’ experience in a customer centric role, analysing and interpreting system data.

2. Experience of communicating effectively across a diverse range of stakeholders, using various communication methods.

3. Experience of working to challenging targets / deadlines, in a regulated and / or customer service environment.

If this sounds like the role for you APPLY today or get in touch with Fionnan!