My client, Ireland's leading car provider, is looking to hire a Customer Experience Executive to ensure a high standard of customer experience, provide office support, and manage administrative tasks. Hybrid working and excellent company benefits
Duties:
• Membership management – new member applications are processed efficiently, and membership emails are responded to.
• Work closely with maintenance and support partners to ensure vehicles are available for use.
• Review escalated customer queries or complaints and take appropriate action to resolve matters.
• Processing fines and penalties accurately and on time.
• Organising purchase orders for invoices. Provide training for dealership staff on mobility services and provide communication on key updates to the service.
• Logging technical issues with technical suppliers.
• Monitor customer reviews and respond to online queries.
• Analyse customer support reports to ensure high levels of customer satisfaction
• Logging company expenses on relevant platform.
• Processing outstanding payments.
• Preparing vehicle condition reports for vehicles that have been removed from the fleet.
• General administrative duties.
Skills & Experience:
• Strong organisational skills.
• Excellent communication skills.
• Experience managing processes
• Time management skills.
• Attention to detail.
• Ability to multitask.
• Proficient in Microsoft Excel.