My Client in the motor industry is looking to recruit a Booking Specialist within their Customer Care Department in their offices in South Dublin.
To be a key day to day Operational contact for drivers within the Department. To provide a high standard of customer service. The Booking Specialist position will provide front line support for all driver and client-related queries. The successful applicant will be part of the Frontline Team within the Client Services Department. They will look after all day-to-day enquiries and administration, while working closely with their fellow team and department members.
Applicants must be highly motivated, self-starters with excellent communication, computer and administrative skills, who have the ability to work as part of a team. Prior customer service experience is desirable.
Tasks
• Working as part of a team, efficiently and professionally process and log telephone and OCM case enquiries.
• Direct vehicles into Ayvens preferred supplier network for repairs.
• To redirect enquiries received to relevant teams as required.
• To undertake any reasonable role related duties which may be required from time to time by Line Manager.
• Achieve team goals and to achieve individual targets as outlined by Line Manager
• To help build long term proactive relationships with clients and drivers by: Building client trust and confidence, continuing to build on Ayvens professional image and maintain Ayvens high standard of customer service.
• Increasing customer survey ratings.
• To undertake any reasonable role related duties which may be required from time to time by Line Manager.
• Recommending vehicles and arranging test drives.
• Processing quotations/ orders for new vehicles.
• Processing of other driver-related tasks (fuel cards, tax discs etc).
• Complaints handling.
• Managing fluctuating workloads.
• General administration.
• Ad hoc projects: To work with your managers or colleagues to assist in any ad hoc requests you are asked to do.
Knowledge, Skills & Experience
• Motor/Fleet industry experience desirable.
• Pragmatic decision-maker.
• Good telephone communicator with both suppliers and customers.
• High achievement & drive with a proven ability to deliver results.
• Team player actively participates in shared objectives and has an enthusiasm and commitment to work towards team goals.
• Flexibility, willing to carry out variety of tasks/ activities requested and is prepared to work additional hours as may be necessary from time to time.
• Excellent communication skills, both written and verbal along with a polite, friendly and diplomatic manner.
• Must have strong attention to detail and display a high level of accuracy.
• Computer literate with an excellent knowledge of Microsoft Word, Excel, PowerPoint & Outlook.
• Good team player – must enjoy being part of, and actively participating in a team environment.
• Good interpersonal skills and have an ability to build rapport with clients and drivers.
• Ability to think and take initiative, identify & implement efficiencies and the confidence to make decisions when required.
• Good time management skills, managing fluctuating workloads & organisation and prioritisation of daily tasks.
• The ability to see issues through to completion and work to deadlines.
• Appropriate follow-up on client deliverables.
• Customer driven with the ability to deal and build relationships with individuals at all levels of the business and to be seen as approachable and willing to get involved.
• Adopt a professional approach in all dealing, demonstrate high standards and levels of performance and constantly strive to improve processes and procedures so as to add value to the Department.