CLIENT SERVICES MANAGER
Our client, an international HR SaaS organisation, seeks to hire a Client Services Manager for their Galway hub. The successful candidate will lead a team of 4 locally and liaise with an even wider team internationally.
You will be responsible for direct client engagement via video/email, with HR leaders in some of the world’s largest and best-known companies, ensuring that ongoing exceptional service and support of their platform is being delivered in a timely manner.
This is a fantastic opportunity for an individual wishing to leverage their experience in account management or customer success and work with global organisations and consulting firms. This is a permanent role with hybrid options available.
RESPONSIBILITIES
· Manage a small team and work directly with clients and partners throughout Europe and the USA to deliver successful projects and an exceptional client experience.
· Working with clients to control project requirements, resulting in positive outcomes for all involved.
· Engage with the head of Product, head of technology and other Client Service Consultants based in Australia to create a seamless group-wide customer experience for all clients
· Set, manage and in some cases, negotiate outcomes and expectation levels with each client
REQUIREMENTS
· Experience in Software or SaaS platforms highly desirable
· Background or knowledge of HR processes is beneficial
· Excellent communication time management and attention to detail skills.
· Capable of holding their own in meetings with clients and capable of setting agenda’s and managing client expectations.
· Capable of negotiating outcomes with clients and able to think creatively and laterally to design solutions using our platform
· Capable of excellent presentations of our platform, people and company.
· Capable of managing a small team to ensure client deliverables and support levels are met.
· Annual travel to Australia is a possibility - If desired.
Please apply today if you are interested or contact [email protected] for more info!
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