Customer Experience Executive

Customer Experience Executive ( Hybrid, Dublin 12 )

Are you ready to make a difference in a dynamic and fast-paced environment? If you’re someone who thrives on providing excellent customer service, managing multiple tasks efficiently, and supporting colleagues, we want you to apply!

 This role offers the opportunity to play a key part in ensuring top-notch customer experiences while helping dealerships and customers alike. With a variety of tasks, from training staff to handling customer queries and managing membership protocols, you'll have the chance to develop your skills and make an impact.

Plus, enjoy excellent benefits such as a staff vehicle purchase scheme, onsite gym, and opportunities for professional growth.

Responsibilities:

·      Ensure a consistently high standard of customer experience is being always delivered.

·      Provide office support to colleagues to ensure everyday matters are managed professionally.

·      All administration tasks are conducted accurately and efficiently.

·      Act as the main point of contact for dealership queries, providing timely support and training to dealership staff on mobility services.

Duties:        

·      Membership management – Ensuring strict protocols are adhered to and new member applications are processed efficiently, and membership emails are responded to. 

·      Work closely with maintenance and support partners to ensure vehicles are available for use. 

·      Review escalated customer queries or complaints and take appropriate action to resolve matters. 

·      Processing fines and penalties accurately and on time.  

·      Organising purchase orders for invoices. 

·      Creating training documentation for dealership staff. 

·      Provide training for dealership staff on mobility services and provide communication on key updates to the service. 

·      Logging technical issues with technical suppliers. 

·      Monitor customer reviews and respond to online queries. 

·      Analyse customer support reports to ensure high levels of customer satisfaction levels are consistently achieved.  

·      Handling GDPR queries and ensuring strict protocols are being followed at all times. 

·      Develop and monitor customer satisfaction score. 

Logging company expenses on relevant platform. 

Ongoing review of procedures and efficiencies

Processing outstanding payments. 

Preparing vehicle condition reports for vehicles that have been removed from the fleet.

General administrative duties. 

Skills & Experience:

•       Strong organisational skills.

•       Excellent communication skills.

•       Experience managing processes

•       Time management skills.

•       Attention to detail.

•       Ability to multitask.