Role: Customer Service Advisor

Location: Henry Street, Limerick, fully onsite

Contract: Permanent Full-time

Working Hours: Standard working hours are Monday to Friday, 9:00am - 5:30pm. However, the position requires flexibility, and candidates may be scheduled to work 5 days out of 7 in a week, including alternate weekends.

Covalen is an equal opportunity employer, a CPL company with over 25 years’ experience in Business Process Outsourcing (BPO) and Managed Services provision across the world. They provide tailored Outsourcing Solutions across all industry sectors including Banking, Financial Services and Insurance, Information Technology, Gaming, Energy and Utilities. To know more, click Life at Covalen

As a Customer Service Advisor, you will be working within and promoting the Company Values - Be Brave, Be Wise, Be Proud and Exceed. The Covalen team are supporting a financial client with their growth in the Irish market. Covalen are growing their team to work in Financial Customer Support. The mission of the team is to provide best-in-class support to customers.

An ideal candidate will be able to multi-task, think on their feet, resolve issues quickly and decisively, deliver on promises, have excellent attention to detail, could analyse information and act according to the information presented, and perform under pressure.

Responsibilities:

Manage inbound and outbound phone calls in an efficient and timely manner. Collating information from customers via these telephone calls.
Receiving inbound calls from customers through a virtual call centre, answering various questions.
Ensure that all customer records are kept up to date in accordance with the relevant CCMA/CPC regulations we adhere to.
Drive sales to achieve targets.
Identify, convert, or refer new sales opportunities to meet customer requirements for both Regulated and Non-Regulated products, including cross-selling of relevant products.

Requirements:

Minimum 9 months experience in a customer facing role.
Excellent communication (spoken & written English) and interpersonal skills.
Eager to learn and grow with Covalen.
Must be eligible to work in the Republic of Ireland and must be able to pass all background checks.

Interview process:

1 Virtual interview with the Customer Operations team
Online Tech and English language assessment through Qualtrics

Benefits:

Career Development
Extensive training and access to Wellness Programme
Employee Engagement Initiatives & Committees
Employee Assistance Program (EAP)
Hive Medical Cash Plan
PRSA and Bike-to-Work Scheme
Tax Saver Tickets
Be part of a great, friendly and a diverse team

* Must be eligible to work in the Republic of Ireland and must be able to pass all background checks.

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