I am looking to speak to customer service professionals looking for a new job opportunity with a multinational medical device company.
Role: Customer Support/Order Management Specialist- German and French Speaking
In this role, you will provide an excellent customer service and work closely with medical professionals and sales representatives handling all customer service-related activities.
Responsibilities and tasks
- Communicate directly with customers either by telephone or electronically
- Handle and resolve customer complaints
- Provide pricing and delivery information
- Process orders, forms, applications and requests
- Communicate and coordinate with internal departments
Skills and Competencies
- Fluent German and French
- Experience in customer support or order management role
- Good computer skills with experience using Excel, Word, Outlook
- Experience in accounts receivable tasks
- Ideally you have a degree in business or business administration or a professional credit management qualification
- Ideally you have used SAP before
Salary and Benefits
- Annual salary depending on experience - range between EUR 3200 and 3300 per month
- Permanent Contract
- Annual company Bonus
- Corporate pension plan (fully paid for by the company)
- Continuous training and upskilling opportunities
- Working from home a couple of days a week after the initial training and onboarding period
- Flexi start
- Employee Share/Stock purchase plan
- Working Hours: Monday to Friday office working hours, flexi time between 8am and 6pm
Location: Friedrichsdorf (Hesse), 20km north of Frankfurt - Hybrid model
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