Customer Service Officer

Flexsource NI are currently recruiting for Customer Service Officer on a temporary fulltime basis, with a starting salary of £14.59 per hour

The role:

With a full JD available upon request, you will be:

·        Be responsible for the delivery of first class customer service, ensuring that written operational and billing customer contacts and complaints are investigated and responded to within Service Level Agreements

·        Perform end to end case management, preparing responses to written complaints, mail addressed to the CEO/Directors, mail from Elected Representatives etc.

·        Correct bills and changes to standing data as required

·        Establish and maintain a rapport with customers

Requirements:

·        5 or more GCSE’s grade C or above to include English and Math’s

·        2+ years’ experience in a customer service or contact center environment, where verbal and written response to customers is the primary output

·        Previous experience of working with a diverse range of stakeholders, using various communication methods

·        Experience of working to challenging targets and deadlines

Apply today or call Ciaran on 02890725663 for more information