Customer Service Operative – Westport

Customer Service Operative – Westport

My client, progressive Irish-owned company based in the Westport, is looking to hire a customer service Operative.

You will be responsible for providing exceptional service to our customers and our stakeholders across a range of channels including emails, phone, chat, and social media.

The roles is fully onsite in my client Westport offices.

Responsibilities:

·        Ownership and accountability is vital, development of the department and seeking out improvement for a better shopping experience for the customer

·        Effectively manage and utilise the company's Customer Care systems to ensure all customer queries are followed up in a professional and timely manner

·        Provide high quality customer support dealing with queries/complaints and also collaborate with internal departments via phone/email to resolve issues

·        Effectively manage and ensure smooth running of our Returns department

·        Supporting the teams with constructive feedback and working on solutions

·        Collaborative relationship with our stores and external partners.

·        Assist with other online operations when business needs arise

·        General administration duties

Skills Required:

·        2+ years Customer Service experience in a busy environment.

·        Familiarity with GDPR guidelines and Irish consumer legislation

·        Professional, friendly & calm manner

·        Clear communicator and strong organisational skills.

·        Computer literate (knowledge of Gorgias, Shopify, Microsoft office etc.)

·        Excellent literacy and strong grammar skills.

·        Fluent in English (oral and written).

·        Ability to work as part of a team and on their own initiative.

For more information, please contact [email protected]

#LI-SK3

#CplSeanKeating