Customer Service Representative – Night Shift
Our client, a Galway based healthcare business, seeks to hire a customer service representative. This is a permanent role reporting to the customer service manager.
Working Hours: 5pm to 1am Monday to Friday, on-site.
RESPONSIBILITIES:
- Responding to customer and employee questions/concerns in an efficient and effective manner and resolving issues/complaints which customers might have regarding company's products
- Maintaining knowledge of the company's facilities, websites, products, promotions, policies and procedures
- Representing the company in a professional, courteous and efficient manner
- Complete documentation to in-house standards and be compliant with all in house procedures.
- Reporting to the Customer Service Team Leader
REQUIREMENTS:
- Fluency in spoken and written English
- Minimum 1 years’ experience working in a Call Centre or Customer Service department desirable but not essential.
- Strong communications skills
- Excellent telephone and customer service skills
Please apply today if you are interested or contact [email protected] for further information.
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