Job Description:
We are looking for an on-site customer service executive who will work on Ryanair Project in Budapest and will be accountable for resolving customers’ issues and problems by promptly responding to customer inquiries as well as providing technical support through various channels.
Career starters and career changers are welcome to apply as well!
What we offer:
- Cafeteria
- Bonus
- Internal trainings
- Career progression opportunities
- Frequent company events
- Modern office building, approachable easily both by car and public transportation
- Multinational environment
- Diversity and inclusion
Your tasks will be…
- Providing top-notch customer service and solutions to our clients via phone, e-mail and live-chat; resolving their issues and concerns in a timely and efficient manner
- Information gathering, analytical troubleshooting and query research
- Ensuring customer satisfaction and building long-term relationships with our clients
- Escalation and management of contacts to agreed service levels
- Handle queries regarding flight and seat changes
- Keep accurate records of customer interactions and transactions and document customer interactions in the company CRM system
- Follow up with customers after service is provided
- Log/Validate all contacts on the provided case/call logging system.
- Manage end to end all contacts logged, providing regular updates to customers on ticket status
- Work to achieve individual and team goals
- Assist with new hire mentoring
- Continuous documentation validation.
- Observe strict compliance to licensing, copyright and trademark legislation
- Monitor ticket queues and handle tickets appropriately
Necessary skills and experience:
- Ideally, previous relevant experience in customer service or technical support
- Excellent communication skills in English language (both in terms of writing and speaking with customers)
- Experience in communication with customers
- Multi-tasking skills & good time management
- Excellent troubleshooting skills
- Customer-orientated, proactive approach
- Flexibility in adapting to changing requirements
- Willing to work variable shift patterns
- Experience on Process Managed Environment
- Ability to apply analytical and investigative skills to resolve customer issues.
- Ability to handle challenging support situations.
- Technical skills with Windows OS Platforms
- Microsoft Office Suite, including Outlook
Preferred skills:
- Experienced or open for working internationally, with different cultures
- Preferably, having a technical attitude and a basic understanding of hardware, software, and different operating systems
- Previous contact centre experience is desirable, but not essential
Apply Now!
Or if you have any questions, contact us at [email protected] or [email protected]
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