Job Title: Deli Manager/Chargehand
Reports to: Store Owner, Store Manager
Direct Reports: Deli Assistants
Location: Galway City
Main Purpose of the Job:
Manage all aspects of the deli department including the sales, profitability, waste, and quality of all products, displays, and customer service. Meet all food safety requirements in accordance with Food Safety Regulations and the Store’s policies and procedures. Communicate to the deli team any changes to the range, offers and new initiatives.
Relevant Skills/Experience:
• Minimum 1 years’ fresh food deli management experience;
• Minimum 1 years' experience in a role with strong exposure to fresh food;
• Experience in successfully achieving sales targets and KPI's which have been set out by the management;
• Good knowledge of Microsoft Office (Excel, Word);
• Numerical skills required;
• Experience in gross profit and margins desirable;
• The candidate must be fully HACCP and food safety trained, and has experience in meeting the HACCP and food safety requirements, and as such has a proved track record in passing any required audits;
• Must have experience in ordering for deli departments and managing waste within a fresh food department;
• Ability to roster and adhere to budgets;
• Have a true passion for the food industry and as such be creative and innovative with the fresh offering;
• Excellent communication skills;
• Work as part of a team and give leadership and coach colleagues;
• Customer focused who can build a quality and loyal customer base;
• Ability to inspire, lead and motivate colleagues through support and development.
Main Duties:
1. Always ensure that customer satisfaction is the number one priority by greeting each customer as if it’s their first visit to the store and consistently deliver an exceptional service by displaying I-CARE service excellence behaviours;
2. Prepare presentation and layout of the deli serve over daily;
3. Drive sales and margin across all key areas of the deli;
4. Achieve targets for stock holding as set out by the Store Owner/Manager;
5. Ensure the minimisation of waste and shrink in the department;
6. Ensure the scale codes and pricing are correct at all times and have knowledge of common coding;
7. Ensure all colleagues in the department are trained correctly on the weighing scales and portion control;
8. Bring new ideas to the department on fresh food innovation through regular research and benchmarking against competitors;
9. Demonstrate your passion for quality food by sharing knowledge, recipes and personal recommendations with shoppers;
10. Responsible for KPIs such as sales, margin, waste management, pricing and promotional displays;
11. Implement planograms correctly and ensure the correct range is in place in store;
12. Adhere to opening and closing procedures of the deli;
13. Train all new colleagues to the deli on the food, operations and customer service;
14. Ensure duties and functions of colleagues are carried out effectively and efficiently, providing colleague feedback on a regular basis;
15. Always wear the full uniform, name badge, hairnet, safety shoes and display a neat appearance at all times;
16. Prepare presentation and layout of the deli serve over daily;
17. Drive sales and margin across all key areas of the deli;
18. Achieve targets for stock holding as set out by the Store Owner/Manager;
19. Ensure the minimisation of waste and shrink in the department;
20. Ensure the scale codes and pricing are correct at all times and have knowledge of common coding;
21. Ensure all colleagues in the department are trained correctly on the weighing scales and portion control;
22. Bring new ideas to the department on fresh food innovation through regular research and benchmarking against competitors;
23. Demonstrate your passion for quality food by sharing knowledge, recipes and personal recommendations with shoppers;
24. Responsible for KPIs such as sales, margin, waste management, pricing and promotional displays;
25. Implement planograms correctly and ensure the correct range is in place in store;
26. Have a strong working knowledge of relevant legislation as it pertains to the Store, in particular but not limited to, Food Safety regulations, Health & Safety regulations and employment legislation;
27. Ensure Store policies and procedures are adhered to at all times;
28. Attend management meetings and hold colleague huddles regularly;
29. Effectively performance manage colleagues as required;
30. Conduct annual PDRs/reviews with all colleagues in the department;
31. Deal with all customer queries and complaints politely, professionally and consistent with store policy;
32. Carry out frequent operational and behavioural checklist and communicate results with the team;
33. Ensure all HACCP best practices are implemented across the department;
34. Achieve Emerald status in EIQA;
35. Be aware of and adhere to Health & Safety Regulations relevant to your department and notify any breaches to management;
36. Set and manage weekly rosters;
37. Engage with new initiatives and embrace new ways of working;
38. Motivate and engage all colleagues and continuously enhance team culture;
39. Perform any other duties or assume any other responsibilities that may be assigned to you from time to time. These may be outside of your normal area of work. Furthermore, you may be assigned to work in other areas within the Store on either a temporary or permanent basis.