Financial Services - Service Delivery Manager

Financial Services - Service Delivery Manager

My client, a Galway City based, civil service organisation, seeks to hire a new Service Delivery Manager on a permanent basis. Reporting to the Regional Manager, you will be responsible for managing a small team, implementing a business strategy, quality, compliance, stakeholder engagement and operational leadership. This will suit someone with a level 8 background in either Money Advice, Finance, Human Resources, Quality Management or Community Development. This is a permanent role, aligned to a civil service salary scale with an attractive benefits and annual leave package. This role requires you to work on-site, 5-days per week in Galway City Centre.

Responsibilities:

Planning & Development of Services

·       Implement business strategy and annual action plans, developing and delivering local business plans.

·       Support the Regional Manager in strategic aims, planning, and change management.

·       Collect, analyze, and report data, ensuring accountability for service delivery.

·       Ensure services adapt to community needs, fostering strong local partnerships.

·       Promote the service through media, presentations, and community engagement.

·       Plan, implement, and deliver money management education programs as required.

Personnel Management

·       Recruit, manage, and supervise staff, ensuring balanced workloads.

·       Oversee staff performance, training, and development in line with policies.

·       Foster team cohesion and communication through meetings and collaboration.

·       Manage Health & Safety and Facilities at the local level.

·       Maintain personnel and company records per policy and legal requirements.

Quality Management

·       Implement and uphold best practice standards for Money Advice & Budgeting.

·       Support staff in delivering high-quality advice through training and mentoring.

·       Conduct client case reviews, provide feedback, and ensure compliance.

·       Ensure clients receive comprehensive advice on all available options.

·       Monitor client feedback and report findings to the Regional Manager.

·       Maintain data security and compliance with legislative requirements.

·       Carry a client caseload if service demands require.

Additional Responsibilities

·       Attend seminars and meetings as directed.

·       Undertake additional duties relevant to the role.

·       Provide short-term cover for the Regional Manager or other managers as needed.

·       Adaptability and flexibility required due to the evolving nature of the role.

Requirements

·       3^rd level – Level 8 (minimum) - Money Advice, Finance, Human Resources, Quality Management or Community Development (Preferred) OR

·       3 years management experience in either Money Advice, Debt Management, Personnel Management, Finance or Quality Management OR

·       NFQ minimum level 7 in one of the above disciplines and 5 years work experience in one or more of the above areas.

Essential Knowledge and Skills

·       Demonstrated expertise and experience in money advice, budgeting and debt management particularly in the area of consumer debt.

·       Demonstrated team leadership and experience of personnel management.

·       Excellent ICT skills and experience of software systems including Case Management and HR packages.

·       Experience of working with a diversity of individuals and groups particularly people experiencing difficulty coping with their situation.

·       Capacity to develop and implement organisational plans and policy and provide written management reports on activities.

·       Experience of personal insolvency, financial services, voluntary and statutory debt resolutions - Desired

·       Experience in change management - Desired

·       Experience in social policy and advocating for change - Desired

·       Experience of public funding and community and voluntary sector. - Desired

For more information, please contact [email protected]

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