Liaison Officer
Our client, a public sector body is looking to hire a Liaison Officer on a temporary 3 month, 35 hours per week contract based in Galway.
Purpose:
The main functions of the Liaison Officer post are as specified but not limited to:
● Implementation of the Liaison Officer functions for the Assessment of Need process under the Disability Act 2005.
· The Liaison Officer will arrange appropriate service provision for a person with a disability, in accordance with the assessed needs and having regard to the available resources.
· He/she will provide a Service Statement for each applicant and ensure that the services committed to in the Service Statement are delivered within the time frames specified.
Duties and Responsibilities
Administration
● Be responsible for the provision of statistics as requested.
● Ensure that all administrative systems are in accordance with guidelines, polices and to the highest standards.
● Maintenance of information, and document retention for all duties laid out under the Act
Legal
● Meet all obligations as laid down under the Disability Act 2005, receive Assessment Reports from the Assessment Office, prepare Service Statement in accordance with the Act, along with adhering to the regulations, orders, protocols and guidelines made under the provisions of that Act as laid down by the HSE.
● Meet all relevant obligations resulting from the implementation of the Education for Persons with Special Educational Needs Act 2004.
● Work within the Corporate Governance Framework in the setting, monitoring and maintaining of standards of care within the service and within the legislation relating to health and social care in health service provision.
● To be aware of relevant legislative, regulations and procedures
● In preparing the Service Statement, agree with the relevant service manager the elements of the Service Statement that can be delivered within an agreed timeframe and the steps to be taken to plan to meet service gaps identified.
● To ensure that services provided are of the highest standard and comply with the Governance requirements set out in the Service Arrangement.
Candidates must hold
● A relevant third level qualification (NFQ Level 7 or above) on the National Framework of Qualifications maintained by Quality and Qualifications Ireland or equivalent qualification.
and
● Experience of working in a Health Care environment and ideally with people with disabilities in an administrative capacity
Health
A candidate for and any person holding the office must be fully competent and capable of undertaking the duties attached to the office and be in a state of health such as would indicate a reasonable prospect of ability to render regular and efficient service.
Character
Each candidate for and any person holding the office must be of good character
Skills:
Planning and Organising
● Demonstrate evidence of effective planning and organising skills including awareness of resource management and importance of value for money
● Demonstrate strong planning and organisational skills including the ability to manager and prioritise multiple caseloads
● Demonstrate ability to manage deadlines and effectively handle multiple tasks
● Demonstrate the motivation and commitment to pursue ongoing professional and service development.
Leadership and Team work
● Demonstrate leadership and team management skills including the ability to work within a multi-disciplinary team and independently.
● Demonstrate ability to develop Interdepartmental and Interagency networks.
● Demonstrate flexibility, adaptability and openness to working effectively in a changing environment
● Demonstrate diplomacy, discretion and an ability to negotiate
● Demonstrate the ability to achieve results through collaborative working
● Demonstrate use of initiative & Lone Working
Client Focus/Commitment to a Quality Service
● Demonstrate ability to develop and maintain close links with the services users, family/guardian ensuring a partnership approach
● Demonstrate evidence of ability to empathise with and treat service users their relatives and colleagues with dignity and respect.
● Demonstrate an awareness and appreciation of the needs of people with disabilities and the application and practicalities of putting the person at the centre of service.
● A capacity to operate successfully in a challenging operational environment while promoting and adhering to quality standards
● Enthusiasm for new work practices and an ability to implement changes effectively.
Problem Solving and Decision Making
● Demonstrate the ability to analyse and interpret information and make decisions quickly and accurately, as appropriate
● Demonstrate the ability to confidently explain the rationale behind decisions when faced with opposition
● Demonstrate the ability to recognise when it is appropriate to refer decisions to a higher level of management
● Demonstrate the ability to use initiative and problem solving as appropriate.
Communication and Interpersonal Skills
● Demonstrate excellent communication skills especially with regard to presentation skills and delivering complex and/or sensitive information with empathy.
● Demonstrate good negotiation skills and the ability to facilitate and manage groups
● Demonstrate the ability to present complex information in a clear and concise manner which can be clearly understood by all
Knowledge and Professional Knowledge
● Demonstrate an understanding and application of relevant legislation & policy e.g. Disability Act 2005, Epsen Act 2004, Mental Health Act 2001 etc., Health Act 2004 & 2007 etc.
● Demonstrate knowledge and understanding of HIQA’s responsibility with regard to registration and regulation of services provided in Designated centres for children and adults with a disability.
● Demonstrate a clear understanding of the ethos of Person Centred service delivery & design.
● Demonstrate understanding and/ or experience of the Health Service Executive and Disability Services.
● Demonstrate an understanding of financial requirements and presentation of same.
● Demonstrate evidence of computer skills including use of Microsoft, Word, Excel, Power point and email/internet as a research tool
For more information, please email [email protected]
