Clerical Officer
Location - Cork city
Job Specification & Terms and Conditions
Principal Duties and Responsibilities
In line with employer policies, procedures and best practice standards the Clerical Officer will:
Administration
- Provide office support, answer queries and provide a reception / telephone service
- Keep themselves appraised of the relevant documentation / procedures as relevant
- Be able to take meeting notes
- Manage data - including maintaining, correcting, collating, interrogating, validating and processing data
- Maintain accurate up to date records filing systems and records (computerised / paper copy)
- Assist in and / or prepare reports as necessary
- Provide required information and support to Service Managers and teams, team members, clients, patients, members of the public etc.
- Action all communications in a timely manner
- Undertake any other administrative support and assignments as directed
- Represent the service in a positive manner
Customer Service
- Make phone calls to and take phone calls from members of the public
- Use email as a form of communication when required
- Promote and maintain a customer focused environment
- Ensure that service users are treated with dignity and respect
- Act on feedback from service users / customers and report same to Line Manager
Service Delivery and Improvement
- Handle sensitive and confidential information as per GDPR guidelines
- Actively participate in innovation and support change and improvement initiatives within the service
- Identify potential problems / inconsistencies in a timely manner and consult with Line Manager as appropriate
Standards, Policies, Procedures and Legislation
- Maintain own knowledge of relevant employer policies, procedures, guidelines and practices, to perform the role effectively
Should the role be of interest to you please apply in with your current CV
