Cpl has the pleasure of working with a leading body in the public sector who are looking to recruit a Head of Operations. This role can offer a combination of office based and remote working either from home or a pre-approved business hub on the island of Ireland
Role Requirement 1
Operational Management
- The internal and third-party delivery and performance being actively monitored and managed.
- Applying active risk management to programmed financial management and service delivery and provide for service continuity.
- Ensure appropriate and timely escalation and resolution of risks and issues.
- Be accountable for Social Inclusion & Employment budget input
- Ongoing oversight and monitoring of annual budgets and reporting to Financial Control Unit.
- Overseeing and reporting to various stakeholders of financial information on a monthly basis (e.g’s Management Accounts and PQ’s)
Role Requirement 2
Service Planning & Development
- A coherent, integrated programme financial management and service model being applied.
- Contributing to clear costed business plans addressing service delivery, alignment, and improvement.
- Critically appraising, shaping, and improving programme financial management, service model and delivery.
- Actively promoting and addressing an active and strategic approach to customer and stakeholder engagement.
- Effectively assessing and addressing changing requirements and lead in change management.
Role Requirement 3
People and Resource Management
- Provide credible, agile, and open leadership to direct reports.
- Foster a culture that promotes ethical practice and commitment to service excellence and customer experience.
- Procure and promote excellent staff and services.
- Plan for continuity and succession in key roles.
- Manage assigned staff and business units, ensuring they are equipped with a clear understanding of requirements and expectations
Role Requirement 4
Relationship Management & Development
- Ensure credible and effective relationships are established and maintained with stakeholders such as business partners and customers.
- Represent clear expectations to staff in respect of company values, policies, standards, and procedures.
- Ensure adherence to the highest standards of health and safety and to all policies and procedures which support the promotion of a positive environment for occupational safety, health, and wellbeing.
- Liaise with external partners and/or delivery agents and oversee the overall delivery of any outsourced work deliverables relevant to the Programme Finance Unit.
Required Experience
- 5+ years experienced in financial management and programmes finances.
- Strong experience of cross-business delivery management.
- Proven track record of service delivery excellence in a consumer environment.
- Proven track record in service planning, delivery, and improvement.
- Evidence of the production of high-quality reports and written materials.
- Highly Proficient in use of MS packages e.g., Word, Excel, Outlook, Project, - PowerPoint; Microsoft Dynamics CRM; SharePoint applications and portals.
Qualifications
- Personal application, critical thinking, presentational capability and recognised accounting qualification as represented through a third level qualification to Level 9 or higher on the National Framework of Qualifications, or equivalent.
- Whilst experience and performance track record are key determinants, ideally would have additional, relevant professional qualification (e.g., in business, management, service development/delivery, process improvement, project management).
For more information please contact [email protected]
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