Job Title: Installation Technician
Four-day week: Monday to Thursday
Hours: 7am to 5pm (9.5hrs) (38 hour week)
Breaks: 30 minutes unpaid, one paid 10 minute break, one 10 minute discretionary break (job dependent).
Hourly rate: £13.33
Annual pay: £26,340
Annual leave:187.5 hours per annum
Overnight personal allowance: £25 per overnight stay (additional payment on top of salary)
Early start premium: hours before 6am paid at 1.5x
Overtime: Monday to Saturday paid at 1.5x and Sunday paid at 2x.
Accommodation: Premier Inn
Food & Drink allowance: breakfast & evening meal included with Premier Inn meal deal (Technician supplies / purchase their own lunch).
Our client based in Birmingham is looking to appoint an experienced installation Technician who will provide a high quality, reliable service to external customers, to carry out the installation work of their products in a variety of site locations UK wide, ensuring all works are fitted satisfactorily. To attend site to survey for products manufactured and/or sold by our client.
To maintain good records and communication effectively with the Installations Manager, the Operations Manager and General Manager and the Sales Operations.
To install all the product range as required, where training has been provided, in accordance with documented company procedures and the company’s Environmental and Quality Policies.
RESPONSIBILITIES OF THE TECHNICIAN ROLE:
• To represent the company in a professional and courteous manner.
• Liaise via email and phone with the Sales Operations and Installations Manager in a courteous manner to effectively organize the daily schedule and ensure that deadlines are met.
• Collate all paperwork in advance of the day’s schedule and check that all goods and hardware required for the day are present.
• Collect and return all goods to site and return them to the specified bay where necessary.
• Ensure goods are transported to and from site locations securely and in pristine condition.
• Ensure products are used correctly to maximize efficiency.
• Accurately interpret measuring and manufacturing illustrations for the purpose of measuring or installing products.
• Complete all installations in accordance with the installation and fitting procedures.
• Carry out surveys at customer locations.
• Ensure the timely completion of all documentation in accordance with the Environmental & Quality Management System.
• Ensure all paperwork is saved electronically and filed correctly.
• Clearly mark any returned items with all necessary details in order that the warehouse staff can identify stock.
• Liaise with clients on site to determine their requirements when carrying out site surveys.
• Carry out any reasonable action on site as requested by the department head.
• Ensure that the Company Van and contents are kept in an organized and tidy fashion.
• Ensure used returned curtains are palletized and unloaded tidily and baled at the earliest opportunity.
• Adhere to the company’s health and safety policy, method statements, risk assessments and work instructions at all times.
• When collecting used curtains for recycling ensure all the correct paperwork has been completed and returned to the Sales Operations prior to removal from site.
General -
• Follow all work instructions and company procedures.
• Always maintain safe and tidy working environment, to prevent risk of accidents.
• Daily removal of waste to ensure the environment is kept to an acceptable standard.
• Undertake any reasonable work activity that your line manager may request.
• Continuous improvement - To initiate, support and lead Continuous Improvement projects as required.
Health & Safety - All employees are to be aware and understand their health & safety responsibilities as laid out in the company Policy and its associated documentation.
All employees have a legal duty to take all care needed for the safety of themselves and others who may be affected by their activities and to co-operate with the employer in complying with statutory requirements
QUALIFICATIONS AND EXPERIENCE:
Must have a full UK Driving license (preferably clean).
Must be IT literate – Using company handheld device proficient in Word, Excel and email.
Good level of English and Maths – ideally to a GCSE grade C or equivalent.
Customers service experience (desirable)
Forklift license (desirable)